Teresa Hausler
Mineola,TX
Summary
Driven and creative professional with a proven track record in customer relationship building and inventory management, notably at American State Bank. Excelled in enhancing patient satisfaction and operational efficiency in fast-paced environments. Skilled in Microsoft applications and known for a strong work ethic, achieving significant improvements in customer service and inventory systems.
Overview
18
18
years of professional experience
Work History
Deposit Services Analyst
American State Bank
Tyler, Texas
05.2024 - Current
- Provides high customer service support regarding questions or issues with account activity, account statements, online banking, ATM and / or debit card issues, telephone banking, mobile banking,and other operations products and services. Monitored any messages received through the Bank's website.
- Monitored NSF's items, returned deposit items, ACH reject transactions, and other posting issues on a daily basis. Processes stop payments on check and ACH payments as requested by customers or other departments.
- Reviewed in clearing items, which exceed certain dollar threshold limits or require more than one signature. Monitor fraud alerts and preforms appropriate action based on inquiries and investigation.
- Logging and reissuing compromised cards to comply with regulators.
Teller
Alba-Golden Credit Union
Alba, Texas
09.2022 - 09.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Owner
BlueBird Creations
Mineola, Texas
08.2021 - 08.2022
- Received numerous positive reviews from clients praising the creativity and quality of handmade crafts produced.
- Managed custom order requests efficiently by maintaining open communication with clients throughout the design process, ensuring timely delivery of satisfactory final products.
- Participated in local craft fairs and events, effectively promoting handmade products to new audiences.
- Creating resin tier trays, earrings, polymer clay jewelry, resin coasters, door signs, & celebratory invitations.
Certified Ophthalmic Assistant
Dr. Leo W Mack
Tyler, Texas
05.2016 - 07.2022
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Enhanced patient comfort during procedures by providing clear instructions and compassionate support throughout their visit.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded visual acuity and color vision testing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Certified Ophthalmic Assistant
LaHaye Total Eye Care
Lafayette, Louisiana
02.2014 - 05.2016
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
- Enhanced patient comfort during procedures by providing clear instructions and compassionate support throughout their visit.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Increased patient satisfaction by addressing concerns and answering inquiries regarding eye health and procedures.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Optical Manager/ Ophthalmic Assistant
Dr. Harold LeDoux
Lafayette, Louisiana
10.2006 - 02.2014
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Explained prescriptions, optical terminology and products to customers.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
- Collaborated with vendors to negotiate favorable pricing on frame purchases, maximizing profit margins without sacrificing product quality or selection.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Administered eye medications for dilation and treatment.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Streamlined appointment scheduling process, resulting in reduced wait times and improved patient experience.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
Education
Delgado Community College
New Orleans, LAHigh School Diploma -
Abbeville High School
Abbeville, LA05.1992
Skills
Customer Relationship Building
Reliable
Strong Work Ethic
Inventory Management Background
Cash Counting
Creative
Microsoft
Timeline
Deposit Services Analyst
American State Bank
05.2024 - Current
Teller
Alba-Golden Credit Union
09.2022 - 09.2023
Owner
BlueBird Creations
08.2021 - 08.2022
Certified Ophthalmic Assistant
Dr. Leo W Mack
05.2016 - 07.2022
Certified Ophthalmic Assistant
LaHaye Total Eye Care
02.2014 - 05.2016
Optical Manager/ Ophthalmic Assistant
Dr. Harold LeDoux
10.2006 - 02.2014
Delgado Community College
High School Diploma -
Abbeville High School