Teresa HAYS
Vermillion,SD
Summary
Dynamic Student Support Services Specialist with a proven track record at USD Sanford School of Medicine, excelling in customer support and process optimization. Skilled in financial aid assistance and relationship building, I effectively resolved inquiries and enhanced service efficiency, ensuring students received tailored solutions and timely support.
Overview
33
33
years of professional experience
Work History
Student Support Services Specialist
USD Sanford School of Medicine
04.2022 - 10.2025
- Provided customer support by addressing inquiries and resolving issues promptly.
- Assisted in maintaining accurate records and documentation for medical students.
- Collaborated with team members to streamline operational processes and improve service efficiency.
- Engaged in continuous learning to adapt quickly to new tools and technologies used in support services.
- Established strong relationships with medical students by understanding their unique needs and providing tailored solutions accordingly.
- Provided training on various software applications to internal staff.
Program Assistant
University Of South Dakota
08.1992 - 10.2025
- Employed in several different departments at USD that included different job skills and duties. Departments included the USD Registrar's Office, Enrollment Services, and Continuing Education.
Financial Aid Assistant
USD Sanford School of Medicine
02.2020 - 04.2022
- Assisted students in understanding financial aid options and application procedures.
- Maintained accurate records of student aid scholarships and adjustments in database systems.
- Evaluated financial documentation for accuracy, ensuring timely award notifications to students.
- Guided students through financial aid processes, by completing necessary forms and updating account records.
Education
High School Diploma -
Vermillion High School
Vermillion, SDSkills
- Customer support
- Record maintenance
- Process optimization
- Software training
- Financial aid assistance
- Relationship building
- Service efficiency
- Inquiry resolution
- Student engagement
- Team collaboration
- Multitasking capacity
- Teamwork
Timeline
Student Support Services Specialist
USD Sanford School of Medicine
04.2022 - 10.2025
Financial Aid Assistant
USD Sanford School of Medicine
02.2020 - 04.2022
Program Assistant
University Of South Dakota
08.1992 - 10.2025
High School Diploma -
Vermillion High School