Teresa Henke
Litchfield,MN
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
13
13
years of professional experience
Work History
Ejecutiva De Cuenta Ventas De Energia
EMPRESAS MUNICIPALES DE CALI EMCALI
SANTIAGO DE CALI , COLOMBIA
07.2008 - 08.2021
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
- Assessed customer needs to provide assistance and information on product features.
- Collected payments and provided accurate change.
- Greeted customers to determine wants or needs.
- Generated leads through cold calling activities.
- Ensured compliance with industry regulations when dealing with clients.
Education
BBA - Administrador De Empresas
UNIVERSIDAD DE CIENCIA Y DESARROLLO
Cali Colombia08-2012
Skills
- Business Development
- Client Relationship Management
- Complaint Management
- Lead prospecting
- Sales Development
- Account Servicing
- Customer Service
- Sales tactics
- Networking skills
- Cold calling skills
- Client rapport
- Customer Satisfaction
- Sales
- Sales expertise
- Client Relations
Timeline
Ejecutiva De Cuenta Ventas De Energia
EMPRESAS MUNICIPALES DE CALI EMCALI
07.2008 - 08.2021
BBA - Administrador De Empresas
UNIVERSIDAD DE CIENCIA Y DESARROLLO
Similar Profiles
Patrick EscobarPatrick Escobar
Administrativo Logístico /venta at Práctica profesional – Kaufmann de Técnico en Administración de empresas y gestión comercialAdministrativo Logístico /venta at Práctica profesional – Kaufmann de Técnico en Administración de empresas y gestión comercial
SONIA GUAPACHA QUINTEROSONIA GUAPACHA QUINTERO
Academic Coordinator at Secretaria de Educación Distrital de Santiago de CaliAcademic Coordinator at Secretaria de Educación Distrital de Santiago de Cali
Dayrelis Quintero GonzalezDayrelis Quintero Gonzalez
Packing, Shipping, and Receiving Assembler at Victoria Giron, Empresas De Citricos.Packing, Shipping, and Receiving Assembler at Victoria Giron, Empresas De Citricos.