Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Personal Information
Timeline
Generic

Teresa Hernandez

Dallas

Summary

Customer-oriented professional with extensive experience in customer service roles. Strong communication skills enable effective resolution of customer issues. Proven track record of enhancing customer satisfaction and driving repeat business. Recognized for maintaining composure in high-pressure situations and making swift, beneficial decisions for both company and client.

Overview

2026
2026
years of professional experience

Work History

CSA

FedEx
10.2023 - 08.2025
  • Assisted customers with inquiries and product selection to enhance satisfaction.
  • Processed transactions accurately to ensure smooth checkout experiences.
  • Maintained store appearance by organizing merchandise and cleaning displays.
  • Run FedEx reports for the night
  • Answered incoming calls, checking and returning voicemails to obtain records.
  • Resolved customer complaints courteously and efficiently.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Package Handler

Fedex Ground
2022 - 2023
  • Achieved a safe work environment by strictly following safety regulations and policies.
  • Implemented sorting and organizing strategies to enhance package handling efficiency.
  • Minimized damage rates for packages through careful adherence to handling protocols.
  • Upheld proper lifting techniques to maintain workplace safety standards.

Education

Franklin’s D Roosevelt High School
Dallas, TX

Skills

  • Customer service and support
  • Transaction processing
  • Inventory management
  • Report generation
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Time management
  • Team collaboration
  • Product knowledge
  • Organizational skills
  • Work ethic
  • Data entry
  • Call center operations
  • Documentation and reporting
  • Communication skills
  • Order documentation
  • POS systems expertise
  • Interpersonal skills
  • Complaint tracking
  • Record keeping
  • Analytical skills
  • Customer orientation
  • Understanding customer needs
  • [Language] fluency

Languages

English
Full Professional

Accomplishments

  • I received 2 employees of the month award with in FedEx and also made the highlight of FedEx for being a good team player and being the back bone with in the company for the pm of the CSA

Personal Information

Timeline

CSA

FedEx
10.2023 - 08.2025

Franklin’s D Roosevelt High School

Package Handler

Fedex Ground
2022 - 2023

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Teresa Hernandez