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Teresa Riggs
Casa Grande,AZ
Summary
Experienced Family Program Manager and Prevention Specialist skilled in trauma-informed care and ACEs grant management. Led parent commission grants and facilitated Triple P, PAL Thrive, and SACLAZ programs through effective family education and community partnerships. Strengths encompass stakeholder engagement, data reporting, and budget monitoring to achieve measurable outcomes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Family Program Manager
Casa Grande Alliance
Casa Grande, Arizona
09.2023 - Current
- Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
- Oversaw Parent Commission Grant processes, ensuring compliance and successful implementation of program changes and reporting.
- Coordinated PAL program activities and Triple P programs to strengthen community engagement and support prevention efforts.
- Serve on coalition boards, coordinate community events, and build strategic partnerships.
- Collaborate with DEA, DDRRO, schools, and Counterdrug Task Force on prevention strategies and awareness campaigns.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Supported process improvements and workflow standardization.
- Generated and delivered reports, program review presentations and other program status updates.
- Prepared program report updates and presentation materials.
- Reviewed customer feedback data and developed action plans to enhance service offerings.
Billing Coordinator Team Leader
Nutrition As Therapy
Long Beach, California
11.2021 - 08.2023
- Supported unit verification and eligibility processes in alignment with organization policy and applicable laws. Helped staff with work assignments, feedback, complaint resolution, and issue follow-up. Reviewed patient schedules to confirm authorizations, unit availability, and eligibility before consult billing. Handled continued-care authorization requests when additional units were needed. Coordinated daily workload for eligibility and unit verification team to maintain coverage and workflow. Trained new employees on unit verification, eligibility, and authorization request workflows, and kept nutrition therapy staff updated on medical group/IPA procedures. Partnered with office manager to review team strengths, identify gaps, and recommend process improvements based on billing company issues and authorization trends. Served as main contact for third-party billing company, followed up on pending notes and authorization blockers, submitted billing claims when needed, supported hiring and onboarding, assisted with performance reviews, and contributed to marketing and referral provider outreach.
- Verified insurance coverage and appointment eligibility for nutrition therapy to support patient access.
- Submitted accurate claims and corrected billing errors for Nutrition As Therapy accounts to enhance revenue cycle efficiency.
- Supported billing workflow through unit checks, eligibility review, and authorization follow-up. Assisted staff by training employees, assigning work, giving feedback, and handling complaints and work issues. Reduced consult billing delays by reviewing patient schedules for valid authorizations, open units, and active eligibility. Supported continued-care billing by sending new authorization requests when more units were needed. Kept daily operations organized through task coordination for eligibility and unit verification staff.
Education
MBA - Business Management
University of Phoenix
Tempe, AZ02-2026
BBA - Human Services
University of Phoenix
Tempe, AZ04-2012
Associate of Arts - Medical Administration
University of Phoenix
Tempe, AZ08-2013
High School Diploma -
Mountain View
Tucson, AZ05-2021
Skills
- Program management expertise
- Data analytics
- Stakeholder engagement
- Team leadership
- Microsoft Office proficiency
- Grant management
- Communication skills
- Training program development
- Onboarding processes
- Strategic business development
- Partnership and collaboration development
- Presentation creation and delivery
- Quality assurance practices
- Operations management
- Community outreach initiatives
- Work task prioritization
- Risk management strategies
- Vendor relationship management
- Policy formulation and improvement
- Adaptability to change
- Outcome assessment
- Program leadership
- Program development
- Partnership development
- Vendor management
- Quality assurance evaluation
- Policy improvements
- Operations management
- Community outreach
- Work Planning and Prioritization
- Risk analysis and management
- Policy development
- Business development
- Flexibility and adaptability
Certification
- Triple P Level 4 Certified
Triple P Level 5 Certified (Pathways and Fearless) - ACEs Certified
- CPR Certification
- Certified Trauma-Informed Care
- SACLAZ Certified Prevention Leader
- Thrive Program Facilitator
Timeline
Family Program Manager
Casa Grande Alliance
09.2023 - Current
Billing Coordinator Team Leader
Nutrition As Therapy
11.2021 - 08.2023
MBA - Business Management
University of Phoenix
BBA - Human Services
University of Phoenix
Associate of Arts - Medical Administration
University of Phoenix
High School Diploma -
Mountain View