Highly energetic hotel manager with more than 10 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.
Hi, I’m
Teresa Holmes
Hospitality Management
Edmond,OK
Summary
Overview
18
years of professional experience
1
Certification
Work History
5th Flamingo, Candles and BathEdmond, OK
Owner and Creator
01.2020 - Current
Job overview
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Promoted business via social media to generate leads and maximize brand identity.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Staybridge Suites Bricktown
General Manager
07.2018 - 07.2019
Job overview
- Oversaw day-to-day operations of brand new, 138 room hotel with staff of 52 employees
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Maintained drive and determination to obtain personal and team objectives and goals
- Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Holiday Inn Express
General Manager
12.2017 - 01.2018
Job overview
- Collaborated with staff of 25+ to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Oversee and plan all needed capital improvements and day to day maintenance
- Budgeting and expenditures
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Recruited, hired and trained staff providing direct supervision, ongoing staff development and continuing education to employees
- Prepared reports by collecting, analyzing and summarizing information
- Maintained drive and determination to obtain personal and team objectives and goals
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing
- Tracked all expenses and inventory purchases against budget guidelines
- Evaluated return-on-investment and profit-loss projections
- General ledger management, banking reconciliations and monthly balance sheet statements
- Maintained cash flow by monitoring bank balances and cash requirements
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
SpringHill Suites By Marriott OKC Airport
Director of Sales and Marketing
12.2014 - 03.2017
Job overview
- Prospected for leads through networking, referrals and cold calling
- Won consistent business by utilizing aggressive sales strategies, market understanding and business acumen
- Prepared sales presentations for clients showing success and credibility of Hotel services
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings by 12%
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
SpringHill Suites by Marriott, Oklahoma City Airport
Assistant General Manager
04.2012 - 07.2014
Job overview
- Directly responsible for all aspects of front desk and guest satisfaction
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
- Monitored social media and online sources for industry trends
- Recruited, hired and trained all front of house staff of about 30+, providing direct supervision, ongoing staff development and continuing education to employees
- Reviewed figures, postings and documents for correct entry, completeness and accuracy
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system
- Met demanding business targets with high efficiency and smooth performance
- Secured positive customer experiences while executing effective quality assurance practices.
HotelBrokerOne
Assistant to Chief Operating Officer
01.2006 - 01.2012
Job overview
- Responsible for creation and distribution of marketing packages and materials for hotel brokerage and consulting
- Oversaw management, organization and sales of diverse portfolios of privately held land and mineral rights values at approximately 2.5 million
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
Education
Platt CollegeOklahoma City, OK
Associate of Science from Medical Assisting And Phlebotomy
University Overview
Regis UniversityDenver, CO
General undergraduate studies
University Overview
Skills
- Guest Experiences
- Marketing Management
- Revenue Generation
- Guest Relations
- Brand Management
- Operations Management
- Office and Staff Streamlining
- Talented Leader
- Social Media Networking
- Guest Complaint Resolution
- Promotions
- Employee Development
- Quality Assurance
- Outstanding Communication Skills
Certification
- IHG General Manager Programme (Current)
- ServeSafe Food Service Manager
- Oklahoma ABLE License
- Sexual Harassment Prevention in the Workplace HRCI Certified
- CPR/First Aid
Quote
“Employees are the heart of any company; nurturing their growth leads to a flourishing organization.” —
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer Work
Volunteer Work
Volunteered with Junior League of Oklahoma City from 2006-2010 with the focus being on literacy. I volunteered helping single moms learn financial literacy and read at inner-city schools.
Timeline
Owner and Creator
5th Flamingo, Candles and Bath
01.2020 - Current
General Manager
Staybridge Suites Bricktown
07.2018 - 07.2019
General Manager
Holiday Inn Express
12.2017 - 01.2018
Director of Sales and Marketing
SpringHill Suites By Marriott OKC Airport
12.2014 - 03.2017
Assistant General Manager
SpringHill Suites by Marriott, Oklahoma City Airport
04.2012 - 07.2014
Assistant to Chief Operating Officer
HotelBrokerOne
01.2006 - 01.2012
Platt College
Associate of Science from Medical Assisting And Phlebotomy
Regis University
General undergraduate studies
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