Teresa Hurley
Salisbury,NC
Summary
As a Customer Service Manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clears goals, and monitoring performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Warehouse Worker
SupplyOne
Rockwell, NC
10.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 25/30 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed outgoing shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Production Associate
Thorneburg Hosiery Mills Inc
Rockwell, NC
01.2022 - 10.2023
- Perform quality control checks on products and materials.
- Assemble and package products according to specifications.
- Use and maintain equipment and tools.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
Customer Service Manager
Food Lion
01.2012 - 01.2014
- Hired and trained customer service associates.
- Managed customer complaints to improve retention.
- Reporting on department performance to upper management.
Customer Service Manager
Walmart
01.2005 - 01.2012
- Overseeing day-to-day operations of the customer service team.
- Establishing department standards and procedures.
- Answered customers’ questions, resolved problems, and maintained customer satisfaction.
Customer Service Manager
Food Lion
01.1995 - 01.2004
- Hired and trained customer service associates.
- Managed customer complaints to improve retention.
- Reporting on department performance to upper management.
Education
High School Diploma -
East Rowan High School
Salisbury, NCSkills
- Leadership
- Project Management
- Communication
- Problem-Solving
- Dependable
Leadership Experience
Successfully led a team to exceed goals while maintaining excellent customer satisfaction scores.
Roles And Responsibilities
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
- Responsible for analyzing financial data, identifying trends, and developing strategies to improve the company’s performance.
Certification
Forklift certified
Timeline
Warehouse Worker
SupplyOne
10.2023 - Current
Production Associate
Thorneburg Hosiery Mills Inc
01.2022 - 10.2023
Customer Service Manager
Food Lion
01.2012 - 01.2014
Customer Service Manager
Walmart
01.2005 - 01.2012
Customer Service Manager
Food Lion
01.1995 - 01.2004
High School Diploma -
East Rowan High School