TERESA JANE ESPY
Extraspace Storage
McDonough,GA
31
years of professional experience
Organized Shift Leader experienced in managing priorities and enhancing team productivity. Achieved operational efficiency through effective coaching and quality assurance in pharmacy settings. Focused on collaboration, conflict resolution, and continuous improvement to foster positive work environments.
Work History
Assistant Manager
1 Year 11 Months- Led daily storage facility operations, ensuring rental agreements, payments, and customer records remained accurate.
- Managed tenant move-ins, move-outs, and unit assignments while maintaining service quality and occupancy goals.
- Resolved customer inquiries and escalations, delivering clear guidance on access, billing, and account status.
Optical Lab Technician
5 Years 9 Months- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Constructed eyeglass frames by carefully fitting lenses into place to ensure proper alignment.
- Used specialized tools to repair and adjust eyeglasses.
- Shaped lenses appropriately for insertion into frames.
Backup Shift Foreman/ Machine Crew Leader
11 Years 5 Months- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and reg
- Operated machining equipment safely with team of operators.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
Customer Service/Purchasing Manager
1 Year 4 Months- Sourced vendors, built relationships, and negotiated prices.
- Managed supplier relationships to ensure timely delivery of products and services.
- Contacted location managers and department supervisors to assess requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Police Dispatcher/Dispatch Supervisor
4 Years- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Pharmacy Technician
2 Years 2 Months- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured and compounded medications following standard procedures.
Education
- Nursing
No Degree
GED
Skills
Data Entry
Quality Control
Computer Proficiency
Workplace Safety
Call Management
Financial Reporting
Operational management
Professional telephone demeanor
Building rapport
Effective communication
Positive mindset
Inventory Management
Timeline
Assistant Manager
Extraspace Storage
10.2024 - 09.2026Read More
Optical Lab Technician
Luxottica
03.2017 - 12.2022Read More
Backup Shift Foreman/ Machine Crew Leader
Owens Illinois
03.2005 - 08.2016Read More
Customer Service/Purchasing Manager
Newton Granite
09.2003 - 01.2005Read More
Police Dispatcher/Dispatch Supervisor
City Of Hogansville
05.1999 - 05.2003Read More
Pharmacy Technician
West Georgia Medical Center
02.1996 - 04.1998Read More
West Georgia Technical College
GED
Read More
LaGrange College
from Nursing
Read More