Teresa Johnson

Worked independently processing water/sewer applications for Wicomico County

Maintained detailed records of applicants

Maintained itemized budget

Worked closely with vendors and landlords

Enhanced the community outreach knowledge base

• Pulled documentation and organized files for review.
• Executed record filing system to improve document organization and management.
• Completed clerical tasks such as filing, copying and distributing mail. The office work was highly classified.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments. Visitors were potential county investors, politicians and entrepreneurs.
• Prepared meeting rooms and materials and recorded important information including Board minutes.
• Booked airfare, hotel and ground transportation to coordinate office travel.
• Verified and approved invoices for payments including travel reimbursement requests.
• Organized luncheons and meetings

• Provided clerical support, addressing routine and special requirements.
• Interacted with customers by phone, email or in-person to provide information.
• Determined eligibility for all assistance programs
• Overpayment Specialist researching and developing o/p's.
• Fraud Coordinator working with Office of the Inspector General and representing agency in all Appeals. Assisted in confirming fraud through research and obtaining unreported income verifications.
• Maintaining Overpayment Records and coordinating with Central Collections.
• Served on State of MD Quality Assurance Team for statewide improvement in the SNAP program error rate.
• Developed in-house corrective action training.

• Interacted with customers by phone or in-person to provide information. This included lawyers and judges.
• Processed traffic tickets.
• Completed summons.
• Set in preliminary hearings.
• Completed civil filings.
• General typing
• Recorder taping courtroom hearings
• Swore-in defendants and witnesses

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Processed time cards and recorded time. Manually determined tax w/h and FICA. Completed the bill of lading for poultry shipments.
• General office typing and answering phones
• Transporting Rabbi's

• Answered central telephone system and directed calls accordingly.
• Reviewed & corrected payroll cards for CETA trainees. Manually updated attendance/payroll logs weekly.
• Became assistance to Clerical Teacher
• Taught Communications Class and Legal Typing

• General typing and greeting visitors.
• Accounts payable and back-up for accounts receivable.
• Maintaining accurate accounts payable records by expense acct #
• Manual accounting of checks and balances
• Reviewed time cards for submission.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• All Government typing of Outlines for registering products
• Arranged pick-up & delivery of product to airports
• Developed travel expense vouchers.