Teresa Kahler

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Collected room deposits, fees, and payments.
• Maintained a clean and organized front desk area, creating a welcoming environment for guests.
• Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
• Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.

• Verified timekeeping records and handled any discrepancies with employees.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Processed new hire paperwork and documents.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Maintained payroll information by calculating, collecting, and entering data.
• Issued paychecks on designated pay dates to avoid employee dissatisfaction.
• Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Managed and updated employee benefits information.
• Maintained confidentiality of employee records and payroll information.
• Reconciled payroll discrepancies and responded to inquiries from employees.
• Audited timesheets and payroll records for accuracy.
• Prepared and submitted payroll taxes and reports to regulatory agencies.
• Generated reports to track employee time and attendance.
• Coordinated resolution of payroll discrepancies.
• Performed data entry tasks and maintained accurate records of employee payroll information.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Tracked employee vacation, sick and personal time.
• Processed manual checks for employees in accordance with company policies.

• Worked effectively in fast-paced environments.
• Applied effective time management techniques to meet tight deadlines.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Developed and maintained courteous and effective working relationships.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
• Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Decorated [Type] pastries and cakes using colorful icings and piping techniques.
• Packaged and priced each product according to company pricing procedures.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Replenished bakery items in display cases.
• Followed food safety standards when handling ingredients.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Packaged finished products for sale.
• Managed display cases to verify freshness and attractiveness of products.
• Processed customer orders and payment transactions.

• Regularly reviewed invoices and double-checked orders.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Unloaded pallets and deliveries and organized products in warehouse.
• Maintained tidy, organized and safe work area to comply with cleanliness standards.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Communicated with vendors and suppliers to verify timely delivery of goods.

Checked in vendor merchandise against invoices, scanned and separated merchandise, loaded carts and pallets by department to be stocked on sales floor, loaded and unloaded trucks.