MICHAEL DILL
Eagan,MN
Summary
Dedicated professional with extensive experience in reception, concierge, and customer service roles. Proficient in customer engagement and problem resolution, with a strong command of various software applications. Recognized for maintaining composure and efficiency in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Hotel Front Desk Clerk
Country Inn & Suites By Radisson
Eagan, Minnesota
09.2025 - Current
- Efficiently greeted guests and managed check-in process for arrivals.
- Promptly handled guest inquiries and resolved issues to ensure satisfaction.
- Collaborated with housekeeping and maintenance teams to address building and room concerns.
- Assisted in training new front desk clerks on established procedures and protocols.
- Provided transportation for guests using hotel van when required.
Food Delivery Driver
Instacart and Grubhub
Eagan, Minnesota
04.2025 - Current
- Delivered groceries swiftly to customers along designated routes.
- Communicated with customers to confirm delivery details and resolve concerns.
- Managed time effectively to ensure adherence to delivery schedules and minimize delays.
Hotel Front Desk Clerk
Microtel Inn & Suites by Wyndham
10.2023 - 04.2025
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Set up breakfast for guests each morning
- Handled complaints and issues professionally
- Called for back-up when situations warranted
Front Desk Night Auditor
Fairfield Inn Marriott
03.2023 - 09.2023
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Monitored facility security for guest and personnel safety.
Sales Associate
RXP/Verizon
08.2022 - 02.2023
- Maintained a professional demeanor and managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive sales tactics.
- Provided positive first impressions to welcome existing, new, and potential customers.
General Laborer
Achievements in Design
03.2017 - 07.2022
- Maintained clean, organized, and inspection-ready work areas at all times.
- Prepared work surfaces for the Master Painter through taping, sanding, puttying, and priming.
- Efficiently loaded and unloaded materials between storage and production areas.
- Reported defective equipment or materials to supervisors promptly.
- Adhered to safety protocols while operating machinery and equipment.
Satellite Dish Sales
Convergys
06.2016 - 02.2017
- Answered incoming calls and sold Dish Satellite Packages.
- Verified customers credit worthiness to sign up for the various packages offered.
- Helped customers find the right products for them, in a competitive, sales oriented environment.
Shift Supervisor
Godfather's Pizza
08.2015 - 05.2016
- Supervised employees, helped bake pizzas and create other dishes, set up salad bars, delivered pizzas, waited on customers, took stock of supplies, balanced the nightly books and set up the bank deposits.
Videographer/Photographer
Self-employed
01.2013 - 08.2015
- Took pictures or videos of individuals or small groups, either in studio or on location.
- Used digital cameras, along with equipment like tripods, filters, flash attachments and green screens.
- Edited films and videotapes to insert music, and sound effects, to arrange films into sequences, and to correct errors, using editing equipment as per customers' wishes.
Education
High School Diploma -
Eastview High School
Apple Valley, MNSkills
- Customer service excellence
- Organizational skills
- Computer proficiency
- Reliability
- Basic accounting
- Sales expertise
- Team collaboration
- Cultural awareness
- Staff supervision
References
References available upon request.
Timeline
Hotel Front Desk Clerk
Country Inn & Suites By Radisson
09.2025 - Current
Food Delivery Driver
Instacart and Grubhub
04.2025 - Current
Hotel Front Desk Clerk
Microtel Inn & Suites by Wyndham
10.2023 - 04.2025
Front Desk Night Auditor
Fairfield Inn Marriott
03.2023 - 09.2023
Sales Associate
RXP/Verizon
08.2022 - 02.2023
General Laborer
Achievements in Design
03.2017 - 07.2022
Satellite Dish Sales
Convergys
06.2016 - 02.2017
Shift Supervisor
Godfather's Pizza
08.2015 - 05.2016
Videographer/Photographer
Self-employed
01.2013 - 08.2015
High School Diploma -
Eastview High School