Teresa Kauffman Iovino
Pattersonville,NY
Summary
Dynamic Personnel Specialist with the US Navy, skilled in meticulous recordkeeping and compliance. Proven ability to enhance team collaboration and streamline processes, resulting in improved data accuracy. Strong attention to detail and problem-solving skills drive successful recruitment and onboarding initiatives, ensuring organizational efficiency and employee satisfaction.
Overview
2027
2027
years of professional experience
Work History
Personnel Specialist
US Navy
- Processed personnel actions and maintained accurate records in compliance with Navy regulations.
- Assisted in recruitment efforts, screening candidates, and coordinating interviews.
- Provided administrative support for onboarding procedures and orientation programs.
- Updated and managed personnel databases to ensure data integrity and accessibility.
- Conducted employee file audits to verify compliance with Navy standards and policies.
- Facilitated communication between departments regarding personnel matters and program updates.
Customer Service Representative
Davis Vision
Latham, NY
12.2007 - 03.2013
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, ensuring up-to-date records and timely updates on service requests.
- Collaborated with team members to enhance workflow efficiency and improve customer satisfaction ratings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medical Records Technician
Seba Professional Services
Watervliet, NY
01.2024 - Current
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Conducted regular audits of medical records to maintain quality standards and adherence to regulations.
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Kept accurate log of requests for medical information and records.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Improved patient data accuracy by meticulously reviewing and updating medical records.
Cashier
Applegreen
Pattersonville, NY
04.2016 - 09.2023
- Processed cash and credit transactions efficiently to ensure customer satisfaction.
- Maintained accurate cash drawer, balancing at shift end consistently.
- Assisted customers with inquiries, providing product information and support.
- Collaborated with team members to enhance service speed during peak hours.
- Implemented promotional displays, increasing visibility of special offers.
- Monitored inventory levels and reported shortages to management promptly.
- Trained new staff on register operations and customer service protocols effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Walmart
Glenville, NY
11.2006 - 10.2007
- Ensured compliance with health and safety standards in cashiering area consistently.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Oelwein Community High School
Oelwein, IA05.1989
Skills
- Willingness to learn
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Documentation and recordkeeping
- Self motivation
Timeline
Medical Records Technician
Seba Professional Services
01.2024 - Current
Cashier
Applegreen
04.2016 - 09.2023
Customer Service Representative
Davis Vision
12.2007 - 03.2013
Cashier
Walmart
11.2006 - 10.2007
Personnel Specialist
US Navy
High School Diploma -
Oelwein Community High School