Teresa KelleyBrewer
DPHHS/DFS
Helena,MT
29
years of professional experience
Knowledgeable Social Worker with a known history of outstanding customer service while managing complex caseloads and providing comprehensive support to diverse and high-risk client populations. I have extensive experience investigating discrepancies and judicially applying federal and state laws and regulations to evidence, utilizing sound judgment and decision-making skills to determinations. I establish excellent public, customer, and professional relationships to provide open communication and productive interactions. Skilled advocate with experience in crisis intervention, resource management and coordination, monitoring progress, and communicating ongoing changes to plans. Proven ability to assess client needs and collaboratively develop tailored action plans that identify services, support and programs needed to ensure safety and drive positive outcomes. Collaborates seamlessly with community groups, organizations and multidisciplinary teams with a track record of fostering positive client relationships and achieving measurable improvements in client well-being and providing education and outreach to internal and external stakeholders. Reliable teammate, with a result-focused commitment to achieving positive outcomes.
Work History
Child Protection Specialist
1 Year- Conducted comprehensive assessments of child welfare cases to ensure safety and compliance with state regulations.
- Collaborated with multidisciplinary teams to develop and implement tailored intervention plans for at-risk children.
- Engaged with families to provide support, resources, and guidance throughout the child protection process.
- Monitored case progress, ensuring timely documentation and adherence to established protocols and standards.
- Advocated for clients'' best interests during case conferences, court hearings, and other decision-making forums related to child welfare.
- Facilitated family reunification efforts by developing and monitoring progress on individualized service plans.
- Provided ongoing support for foster families through regular check-ins, offering guidance on managing challenging behaviors or situations.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Social Worker/Case Manager
4 Years 6 Months- Assess client needs and provide e and resource coordination at the God’s Love Shelter to low income, at-risk, victimized, homeless, children, parolee, senior, and disabled individuals.
- Utilized active listening techniques to conduct interviews to investigate client needs, researched and analyzed information to determine program eligibility, and coordinated services and resources in addition to de-escalate stressful situations and collaboratively developed a plan for safety, services, housing, and resources.
- Assisted clients and families apply for and access community resources, provided tools to assist in self-management of needs, monitored progress and need for additional resources to ensure safe positive outcomes.
- Performed outreach, training and established excellent working relationships with team members and community groups, to continually improve community programs and provide appropriate resources and improve service delivery and solutions for at risk populations.
- Assisted clients to remove barriers to access services and resources. Referred clients to community resources to address barriers and provide safety.
- Documented encounters, and maintained confidential records of patient interactions, birth certificates, SSA cards, utilized a variety of computer software and internet applications.
Medical Records Manager
1 Year- Managed medical records and confidential electronic medical files for clients in a busy medical facility.
- Provided customer service and educated clients about records and HIPPA rights and regulations, responded and researched written and electronic information requests from outside organizations.
- Maintained confidential and sensitive records of patient interactions, birth certificates, SSA cards and medical records for a large multiple disciplinary medical clinics utilizing internal and internet software programs.
- Established and cultivated good working relationships with fellow team members and outside business partners.
- Responded to inquiries from clients, co-workers and clinicians and completed records management duties.
Medical Support Assistant
11 Months- Coordinate medical care for veterans utilizing medical management departments.
- Provided customer service utilizing scripts to perform outreach and follow up contacts with patients.
- Supported co-workers and clinical team by conducting research and responding between the members and providers on needs/wants and to ensure customer questions are addressed.
- Sent written and electronic correspondence to members and coordinated communication between veterans and the appropriate internal party.
Disability Claims Examiner
15 Years 10 Months- Determine claimant’s eligibility and entitlement for Social Security Administration disability benefits.
- Conducted research into medical and financial information, utilized active listening to gather needed information about claimants’ conditions and limitations, coordinated with medical providers to apply this information to Federal rules and regulations to determine eligibility.
- Triaged calls, responded to inquiries, ensured privacy of data, and analyzed and summarized relevant information to provide concise written summary on a case-by-case basis for medical review utilizing a variety of software programs and internet programs.
- Provided customer service to a diverse at-risk population of claimants, performed interviews, and follow-up to claimants, legal representatives and advocates through phone conversations and written correspondence to gather information and explain the disability process and rights.
- Maintained a large case load, provided timely actions, monitored progress, investigated discrepancies and determined limitations and eligibility.
- Maintained confidential records of claimant interactions, medical and financial records, and Social Security records.
- Utilized multiple databases, computer programs, and general office equipment to gather information and communicate with outside agencies, organize information and track cases.
Youth Case Manager
4 Years 2 Months- Provide wrap around services for at risk youth, manage a case load, and work with child protective team to determine needs for intervention.
- Utilized active listening techniques to conduct interviews to investigate client needs, researched and analyzed information to determine program eligibility, and coordinated services and resources to keep children in their least restrictive environments.
- Worked with the child protective team to identify at-risk children, wrap services and keep children in the home.
- Provided crisis intervention, de-escalation, respite and out of home placements to address crisis situations.
- Coordinated with multiple organizations, tribal agencies, schools, and law enforcement to provide care for children.
- Maintained confidential records of client interactions, resources and action plans.
Education
Bachelor of Science - Major Education, Mathematics, Minor Science, Art, Equine Science and Physical Education
Skills
Mental health awareness
Professional boundaries
Child welfare laws
Substance abuse awareness
Timeline
Child Protection Specialist
DPHHS/DFS
08.2025 - CurrentRead More
Social Worker/Case Manager
PureView Health Center
08.2020 - 02.2025Read More
Medical Records Manager
PureView Health Center
08.2019 - 08.2020Read More
Medical Support Assistant
Fort Harrison Medical Center
04.2018 - 03.2019Read More
Disability Claims Examiner
Disability Determination Services, State of Montana
07.2001 - 05.2017Read More
Youth Case Manager
AWARE Inc.
05.1997 - 07.2001Read More
Montana State University
Bachelor of Science from Major Education, Mathematics, Minor Science, Art, Equine Science and Physical Education
Read More