Natascha Johnson
Manhattan,KS
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
17
17
years of professional experience
Work History
Child Protection Specialist
Department for Children and Families
11.2023 - Current
- Strengthened community partnerships by actively participating in local events, workshops, and training sessions related to child protection issues.
- Streamlined workflow processes to expedite decision-making regarding child placement recommendations to the court system.
- Enhanced communication between agencies by establishing clear protocols and maintaining regular contact with relevant stakeholders.
- Fostered trust with clients by demonstrating empathy, active listening skills, and cultural competence during interactions with diverse populations.
Residential Advisor
Big Lakes Developmental Center
05.2023 - 02.2024
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Assisted adults with IDD with regular daily activities such as bathing, dressing and eating.
- Prepared dinner each day and packed a lunch for clients to take to work the next day.
- Planned outings into the community for the clients.
- Balanced finances for the clients.
- Completed a weekly schedule for staff.
- Managed safety checks monthly to ensure the residence was up to code.
- Completed grocery shopping for the residence to ensure staff would have ingredients for their meals.
- Ordered supplies for the residence, such as bulk food and medical supplies.
- Enforced rules and regulations to maintain order and safety in residence hall.
Family Support Worker/ Quality Assurance/ TDM Scheduler/ Birth Certificates
KVC Behavioral Health
02.2018 - 05.2023
- Working with children and parents to reintegrate youth
- Answering phone calls
- Logging, documenting visits
- Transporting youth
- Creating Excel Spreadsheets
- Customer service with clients
- Working with legal representatives
- Handling crisis as they arise
- Running a pilot program for the state of Kansas through Evident Change
- Scheduling Placement Stability meetings
- Communicating with several professionals outside my agency
- Ordering birth certificates for foster youth
- Budgeting funds for birth certificates
- Researching obituaries for parents who have passed away
Digital Life Billing and Support Specialist
ACT
07.2017 - 02.2018
- Answering clients calls
- Providing customer service
- Documenting detailed notes on a customer's account
- Utilizing listening skills
- Utilizing multiple systems and screens
Youth Care Worker
Elm Acres
05.2016 - 12.2017
- Taking care of youth, male and female, ranging in ages 11 to 18
- Maintaining a clean environment for the youth
- Cooking meals for the youth
- Dispensing the children's medication
- Completing paperwork to thoroughly record what happens every day
- Transporting children to and from outings in the community
Cashier
Wal-Mart
12.2016 - 02.2017
- Providing customer service
- Handling returns
- Maintaining a cash register
- Handling cash
- Cleaning my work area
- Restocking my work area
- Running self-checkout
Human Resources, Financial Assistant
ACE Transports LLC
05.2015 - 05.2016
- Dispatching company drivers
- Booking loads with brokers
- Filing paperwork
- Communicating with other companies
- Managing financials for bills and payments
Sales Associate
General Nutrition Corporated
01.2014 - 05.2015
- Maintaining a neat and clean work environment
- Sales of products
- Depositing funds at the bank at the end of the night
- Organizing product on the shelf
- Receiving shipment
- Providing customer service
LINC Tutor
Washburn University
10.2013 - 01.2014
- Volunteering in the community
- Working with worth in an elementary setting
- Club leader for the Leadership club
- Tutoring elementary youth in math
Inbound Stowing
Amazon Fulfillment Center
06.2013 - 07.2013
- Stowing items on shelves
- Unloading carts, emptying totes and shelving boxes
- Scanning items to communicate in the system where product is located
Cashier Hostess/ Retail
Cracker Barrel Old Country Store
08.2010 - 08.2012
- Working as a sales assistant
- Maintaining a clean work environment
- Handling cash transactions and my drawer
- Providing customer service
- Unloading retail truck
- Organizing items on the sales floor
- Creating new displays after taking the old ones down
Nanny
Nanny
08.2010 - 07.2012
- Maintaining a clean environment for the youth
- Cook two meals for the youth, lunch and dinner
- Assisting with home schooling
- Assisting with the foster children's schedules
- Helping parents with daily tasks for youth
- Transporting children of assisting with children during transport
Cashier/ Bagger
Dillon's
09.2008 - 05.2009
- Providing customer service
- Maintaining a clean work environment
- Handling cash transactions
- Bagging customers groceries
Cashier/Fry Cook
Arby's
09.2007 - 08.2008
- Proving customer service
- Handling cash transactions
- Frying foods
- Maintaining a clean work environment
Education
Associates - Liberal Studies
Washburn University
Topeka, KSSkills
- Customer service
- Microsoft Word
- Excel
- PowerPoint
- Mental health awareness
- Professional boundaries
- Child welfare laws
- Substance abuse awareness
- Human trafficking awareness
- Assessment skills
- Family engagement
- Self-care strategies
- Confidentiality practices
- Child development
- Courtroom testimony
- Interviewing techniques
- Family support
- Goal setting and achievement
- Needs assessment
- Data collection and analysis
- Trauma-informed care
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Effective communication
- Client documentation
Timeline
Child Protection Specialist
Department for Children and Families
11.2023 - Current
Residential Advisor
Big Lakes Developmental Center
05.2023 - 02.2024
Family Support Worker/ Quality Assurance/ TDM Scheduler/ Birth Certificates
KVC Behavioral Health
02.2018 - 05.2023
Digital Life Billing and Support Specialist
ACT
07.2017 - 02.2018
Cashier
Wal-Mart
12.2016 - 02.2017
Youth Care Worker
Elm Acres
05.2016 - 12.2017
Human Resources, Financial Assistant
ACE Transports LLC
05.2015 - 05.2016
Sales Associate
General Nutrition Corporated
01.2014 - 05.2015
LINC Tutor
Washburn University
10.2013 - 01.2014
Inbound Stowing
Amazon Fulfillment Center
06.2013 - 07.2013
Cashier Hostess/ Retail
Cracker Barrel Old Country Store
08.2010 - 08.2012
Nanny
Nanny
08.2010 - 07.2012
Cashier/ Bagger
Dillon's
09.2008 - 05.2009
Cashier/Fry Cook
Arby's
09.2007 - 08.2008
Associates - Liberal Studies
Washburn University
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