Teresa King
Columbus,OH
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Columbus Recreation And Parks
Columbus, OH
04.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
Assistant Manager
McDonald's Restaurant
Columbus, OH
06.2020 - 08.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Claims Representative
Sedgwick
Columbus, OH
05.2018 - 03.2021
- Documented changes in claim statuses using specialized software systems.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
Correctional Officer
Circleville Juvenile Detention Center
Circleville, OH
02.1998 - 02.2021
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
Education
High School Diploma -
Marion Franklin High School
Columbus, OH05-1978
Skills
- Report Generation
- Complaint resolution
- Product Knowledge
- Account updating
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Call Management
- Data Entry
- Critical Thinking
- Inbound and Outbound Calling
- Data Collection
- Team Development
- Customer Relations
Timeline
Customer Service Representative
Columbus Recreation And Parks
04.2021 - Current
Assistant Manager
McDonald's Restaurant
06.2020 - 08.2023
Claims Representative
Sedgwick
05.2018 - 03.2021
Correctional Officer
Circleville Juvenile Detention Center
02.1998 - 02.2021
High School Diploma -
Marion Franklin High School
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