Teresa Larman-Glem
Vancouver,WA
Summary
Dynamic delivery driver with proven expertise at DoorDash in route optimization and customer communication. Recognized for enhancing customer satisfaction through timely deliveries and effective conflict resolution. Dependable and punctual, with a strong commitment to vehicle safety compliance and efficient package handling. Adept at utilizing GPS technology to ensure seamless service.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
09.2023 - Current
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Communicated effectively with customers to confirm order details and address inquiries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
TSA Agent
TSA
06.2020 - 09.2021
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to optimize store operations and improve workflow efficiency.
- Handled returns and exchanges professionally, ensuring adherence to store policies.
- Supported promotional displays by setting up merchandise in alignment with marketing strategies.
- Responded to passenger inquiries, providing clear information on security procedures.
- Collaborated with team members to maintain efficient checkpoint operations and minimize wait times.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Led informative presentations to educate travelers about TSA policies and requirements prior to screenings.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Conducted thorough inspections of baggage, ensuring compliance with TSA regulations.
Home Department at Department Store
Fred Meyers
06.2021 - 05.2023
- Provided support during promotional events, ensuring effective product placement and customer assistance.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels by restocking shelves and organizing products efficiently.
- Maintained store cleanliness and organization to create a welcoming environment for shoppers.
- Trained new employees on store procedures and customer service standards to foster a cohesive team environment.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
Education
Associate of Science - General Studies
Clark College
Vancouver, Washington, WA06.2016
High School Diploma -
Columbia High School
White Salmon, WA06.1984
Skills
- Route optimization
- Customer communication
- Vehicle safety compliance
- Time management
- GPS navigation
- Package handling
- Conflict resolution
- Return processing systems
- Valid Driver's license
- Dependable and reliable
- Punctual and reliable
- Safe driving
- GPS operation
- Order verification
- Shopping orders
Accomplishments
Platinum driver. Highest level on the doordash platform
Timeline
Delivery Driver
DoorDash
09.2023 - Current
Home Department at Department Store
Fred Meyers
06.2021 - 05.2023
TSA Agent
TSA
06.2020 - 09.2021
Associate of Science - General Studies
Clark College
High School Diploma -
Columbia High School