Teresa Lawson

Fostered customer relationships, resolving issues effectively and enhancing satisfaction. Managed a small group of office staff. Established team priorities, maintained schedules, and monitored performance. Streamlined office operations by implementing efficient filing systems and organizational strategies. Analyzed administrative processes and implemented solutions to improve operational efficiency. Served as a liaison between upper management and staff members, facilitating open communication to address concerns or issues promptly. Coordinated office events and meetings. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Maintained accurate financial records by reconciling accounts payable/receivable transactions to ensure balanced budgets. Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment. Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages. Coordinated with upper management, through detailed reporting, enhancing operational knowledge, and facilitating decision-making.

Managed approximately 100 calls per shift as the first point of contact, meeting or exceeding all call metrics. Verified patient's personal and demographic information in adherence to company policy and HIPAA guidelines. Updated patient information in the database when necessary. Provided empathetic customer service and used active listening to address patient inquiries to ensure patient satisfaction. Collaborated with cross-functional teams to improve patient assistance and access to critical drug therapies. Meticulously documented the reason for the call, the content of the call, and the concluded resolution. Initiated database cleanup during downtime, enhancing system efficiency and reducing errors.

Ensured salon cleanliness in adherence to state regulations, boosting client safety and satisfaction. Developed a loyal client base through personalized hair and beauty consultations by assessing the customer's hair, nails, and/or skin, treatment history, and desired outcomes to determine the services required. Managed client relationships, exceeding expectations and driving high retention and referrals. Implemented new products and updated skills, enhancing service quality and client experience. Handled appointment scheduling, payments, and bookkeeping, streamlining business operations. Maintained comprehensive client records and inventory tracking systems to optimize inventory and enhance service offerings.

Fostered customer relationships, resolving issues effectively and enhancing satisfaction. Managed a small group of office staff. Established team priorities, maintained schedules, and monitored performance. Streamlined office operations by implementing efficient filing systems and organizational strategies. Analyzed administrative processes and implemented solutions to improve operational efficiency. Served as a liaison between upper management and staff members, facilitating open communication to address concerns or issues promptly. Coordinated office events and meetings. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Maintained accurate financial records by reconciling accounts payable/receivable transactions to ensure balanced budgets. Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment. Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages. Coordinated with upper management, through detailed reporting, enhancing operational knowledge, and facilitating decision-making.