Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Interests
Timeline
Hi, I’m

Teresa Lawson

Greenfield,IN
Teresa Lawson

Summary

Detail-oriented administrative professional with a successful track record at Integrated Electronics of Indiana, focusing on customer service and data management. Proven skills in efficiently addressing client concerns while adhering to confidentiality protocols. Proficiency in Microsoft Office Suite, ensuring exceptional support and strong team collaboration.

Overview

22
years of professional experience
1
Language
1
year of post-secondary education

Work History

Integrated Electronics of Indiana
Greenfield, IN

Executive Administrative Assistant
Jan.2020 - May.2024 (4 years & 4 months)

Job overview

  • Managed incoming calls by addressing customer inquiries and concerns or transferring them to the appropriate personnel.
  • Handled email correspondence to ensure prompt responses to all customer inquiries.
  • Delivered knowledgeable, friendly service to resolve customer problems effectively.
  • Recognized by management for providing outstanding customer service.
  • Updated customer contact information when necessary and documented all communications and processes in the customer's account.
  • Proofread and processed state and federally required life safety inspection reports..
  • Processed invoices from subcontractors per established procedures.
    Assisted in compiling data for various projects and reports and prepared documents as requested by the General Manager.
  • Provided clerical support, such as data entry, scanning documents into digital format, and maintaining the digital filing system.
  • Managed time effectively to ensure tasks were completed on schedule.
  • Obtained 2+ years of remote work experience, maintaining work efficiency, standards, and confidentiality.

DNA Consulting
Greenfield, IN

Program Customer Service Representative
10.2014 - 11.2015

Job overview

  • Managed 105 inbound calls per shift while delivering high-quality service.
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations.
  • Updated patient information in the call management database to ensure accuracy.
  • Fostered positive relationships with patients through effective, friendly communication.
  • Navigated computer systems to review patient information and provide accurate responses.
  • Maintained professionalism and composure under pressure, even in stressful situations.
  • Diffused tense interactions by offering compassionate support and practical solutions.
  • Leveraged cross-team collaboration to assist patients in gaining access to critical pharmaceutical therapies.
  • Maintained detailed records of patient interactions and comments in the internal database for future reference.
  • Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
  • Initiated database cleanup during downtime to enhance system efficiency and reduce errors.

Self-employed
Greenfield, IN

Licensed Cosmetologist
07.2011 - 02.2015

Job overview

  • Delivered memorable customer experiences through warm greetings and positive engagement.
  • Provided personalized beauty consultations to clients while addressing their specific needs and preferences.
  • Developed tailored beauty treatment plans and recommendations based on consultations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed bookings by creating efficient appointment schedules with allocated time slots for each service.
  • Processed payments accurately using POS technology and cash registers.
  • Remained knowledgeable about industry trends to provide clients with up-to-date services.
  • Maintained long-term client relationships successfully while handling daily walk-in appointments.
  • Checked inventory regularly to ensure sufficient product supply levels were maintained.
  • Ensured a clean, safe, and sanitary work environment by adhering to established safety standards and sanitation protocols.
  • Updated client records with current contact information, service preferences, and services provided.
  • Performed general bookkeeping, including creating journal entries for tax purposes.

Advanced Computer Technology
Greenfield, IN

Office Manager
11.2002 - 10.2010

Job overview

  • Delivered exceptional customer service through face-to-face and phone interactions.
  • Resolved escalated customer inquiries and complaints, maintaining professional rapport with clients.
  • Prioritized tasks to efficiently achieve service goals and enhance team productivity.
  • Supervised staff members, organized schedules, and delegated responsibilities.
  • Mediated employee conflicts and facilitated resolutions to disputes.
  • Provided training and mentorship to administrative staff on company policies and procedures.
  • Reviewed work for consistency, quality, and adherence to standards.
  • Conducted regular one-on-one performance meetings with employees to provide feedback and coaching.
  • Executed general bookkeeping duties, including reconciling bank statements and creating journal entries for tax purposes.
  • Oversaw budgets for travel, training, and departmental activities.
  • Monitored invoices and payment records to guarantee accuracy of accounts, addressing overdue payments with clients.
  • Effectively applied judgment in managing confidential matters and sensitive requests.
  • Managed office inventory and initiated orders for supplies as needed.

Education

EMPIRE BEAUTY SCHOOL
Indianapolis, IN

Trade Licensed in Cosmetology
06.2010 - 06.2011

University Overview

Greenfield-Central High School
Greenfield, IN

High School Diploma from General Education
08.1997 - 01.1998

University Overview

Skills

  • Customer service-oriented
  • Data management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Multitasking and prioritization
  • Call handling
  • Cross-team collaboration
  • Microsoft Office proficiency
  • Highly organized
  • Confidentiality compliance
  • Time management
Availability
See my work availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Paid sick leaveHealthcare benefitsPaid time off

Quote

Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes

Interests

Oil and acrylic painting

Knitting and crocheting

Drawing

Writing poetry

Solving puzzles and riddles

Planting flowers

Timeline

Executive Administrative Assistant
Integrated Electronics of Indiana
Jan.2020 - May.2024 (4 years & 4 months)
Program Customer Service Representative
DNA Consulting
10.2014 - 11.2015
Licensed Cosmetologist
Self-employed
07.2011 - 02.2015
EMPIRE BEAUTY SCHOOL
Trade Licensed in Cosmetology
06.2010 - 06.2011
Office Manager
Advanced Computer Technology
11.2002 - 10.2010
Greenfield-Central High School
High School Diploma from General Education
08.1997 - 01.1998

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Teresa Lawson