Teresa Lawson
Tyler,Texas
Summary
Hi, I'm Teresa Lawson. Versatile free spirited individual dedicated to inspiring shared vision and empowering teams and others. I strive for professional rapport, effectively leads teams, and positively influences diverse groups. In-depth knowledge of sound business solutions paired with first-rate influencing skills to meet and exceed goals. Committed to increasing sales and providing superior customer service. Well-versed in guiding operations and motivating team members by defining and communicating clear vision and strategy to convey expectations. Holds team members accountable to drive results and remove barriers and obstacles. Cultivates continuous process improvement and demonstrates flexible leadership style to foster team member engagement.
Overview
20
20
years of professional experience
Work History
Leasing Agent
Entrata
Lehi, UT
08.2022 - 09.2024
- Exceeded customer service expectations by providing outstanding experience to every potential customer
- Maintained excellent working knowledge of entire operation, as well as developing department projects
- Navigated through automated information systems to analyze caller's situation
- Analyzed Call Center metrics and provided reporting to leadership team members
- Posted and balanced daily work and maintain proper documentation
- Utilized operational systems to process purchases of products and services
- Provided customers with product and service information
- Provided outstanding customer service to customers and internal teammates
- Maintained productivity levels, with minimal errors, as established by department and Network standards
- Achieved call quality, productivity and accuracy targets
- Provided oversight and direction to call center representatives
- Assisted representatives with process, procedure and technical questions
- Developed and maintained scripts for operation use
- Scheduled calls between Sales Representatives and potential customers
- Handled customer inquiries both telephonically and by email
- Accepted flexibility of schedule to meet program needs.
ASSISTANT STORE MANAGER
Dollar Tree
Tyler, TX
07.2014 - 01.2020
- Merchandised seasonal aisle and non-seasonal, basic and seasonal end-caps
- Displayed initiative and work with limited supervision
- Assisted Store Manager with day-to-day operations of entire store
- Executed store opening and closing procedures and recovery
- Supported Store Manager in loss prevention efforts
- Supported with quarterly and year-end financial statement audits across globe
- Received merchandise deliveries from vendors and Rite Aid distribution centers
- Upheld positive associate relations that led to engagement in brand and team
- Supported store compliance with operational standards, expectations and federal law
- Educated crew and customers regarding product information and brand initiatives
- Developed loss prevention awareness among all crew members
- Ensured store opened and closed at appropriate time
- Supported store to consistently meet payroll expectations
- Built imaginative displays using all available space
- Ordered product, identify and ensure accurate pricing and maintain product inventory
- Maintained presence in store by providing excellent customer service
- Ensured store standards for customers service, employee relations
- Interacted professionally with management team, associates, supervision and customers
- Supported store to meet and exceed store financial goals
- Operated and managed store in absence of store manger.
ASSISTANT STORE MANAGER
Mazzios
Tyler, TX
05.2004 - 06.2011
- Presented favorable impression in dress, personal hygiene and business attitude
- Executed store opening and closing procedures and recovery
- Created schedules to support engaging customer service environment
- Supported achievement of store budgeted financial and operating results
- Ensured store opened and closed at appropriate time
- Ordered product, identify and ensure accurate pricing and maintain product inventory
- Read and applied fundamental math skills, including weights and measurements
- Assumed certain management responsibilities in absence of Store Manager
- Assisted Store Manager in training, coaching and developing store personnel
- Directed ordering of merchandise in respective areas
- Interacted professionally with management team, associates, supervision and customers
- Supported store to meet and exceed store financial goals
- Assisted Store Manager with day-to-day operations of entire store.
Education
Associate of Applied Science - Physical Therapy
Tyler Junior College
1530 S.SW Loop Tyler, Texas 7570105-2027
HIGH SCHOOL DIPLOMA -
Penn Foster Career School
Scranton, PA05-2023
Skills
- Leadership Competencies
- Leasing Agent
- Policies And Procedures
- Managing Inventory
- Strong Relationships
- Cash Handling
- Manage Work
- Strong Communication
- Leadership Skills
- Business Strategies
- Payroll Administration
- Store Opening
- Work orders
- Customer Service
- Inventory Processes
- Merchandising
- Resolution and safety skills
Timeline
Leasing Agent
Entrata
08.2022 - 09.2024
ASSISTANT STORE MANAGER
Dollar Tree
07.2014 - 01.2020
ASSISTANT STORE MANAGER
Mazzios
05.2004 - 06.2011
Associate of Applied Science - Physical Therapy
Tyler Junior College
HIGH SCHOOL DIPLOMA -
Penn Foster Career School
Similar Profiles
Brett StewartBrett Stewart
Regional Vice President at EntrataRegional Vice President at Entrata
Matthew KenisonMatthew Kenison
Project Manager I at entrataProject Manager I at entrata
Shanna OsbornShanna Osborn
Virtual Leasing Agent at EntrataVirtual Leasing Agent at Entrata
Swarita MuraliSwarita Murali
Senior Learning & Org Development Partner at EntrataSenior Learning & Org Development Partner at Entrata
Jennifer SmithJennifer Smith
Sales Associate at JCPenneySales Associate at JCPenney