Teresa Leamy
Monroe,NC
Summary
Detail-oriented professional with expertise in materials management and customer service excellence. Skilled in using data analysis to inform strategic decisions and enhance inventory efficiency. Committed to maintaining compliance and exceeding customer expectations through effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
MATERIAL HANDLER II
Collins Aerospace
Monroe, NC
03.2022 - 07.2023
- Utilize SAP to conduct all receiving functions for incoming piece parts, subcontract units, and a wide variety of other receivables on a daily basis.
- Checked incoming deliveries for standards compliance and organized stock efficiently.
- Reviewed and verified shipment paperwork for compliance with FAA regulations and in-house policies.
- Communicate with buyers to correct order discrepancies, locate missing materials, and report damaged or missing pieces.
- Provide support to stores in reloading parts/stock utilizing PowerPick software for Automated Vertical Storage Machines.
- Moved pallets of materials to appropriate locations to maintain organization and efficiency. of supplies to the appropriate area for each type of material utilizing a hand pallet jack.
- Track and oversee quarantined inventory awaiting corrective action from Supply Chain and document updates in the Turnback Report.
OUTSIDE WHOLESALE SALES MANAGER & PARTS COUNTER ASSOCIATE
Park Avenue Motor Cars
Fort Washington, PA
07.2020 - 11.2021
- Managed all outside automotive shops and approximately 500 body shop customers for three Mercedes-Benz dealership locations in New Jersey and Pennsylvania.
- Directed four wholesale sales associates and 10 parts delivery drivers and coordinated daily duties.
- Developed and established inventory controls for item management in the Dealer Management System (ADP/CDK), min/max levels, cycle counts, usage reports, and obsolescence.
- Handled customer issues to ensure satisfaction and maintain positive relationships with clients. and complaints regarding parts deliveries, wrong items ordered, returns, warranty claims, and emergency purchases with outside parts customers.
- Coordinated parts purchases in response to recall announcements and service bulletins.
- Partnered with Mercedes Benz Corporate on the establishment of the Wholesale Outside Sales Position as well as CRM Software with NITS Software for use at dealerships across the country.
- Generated monthly reports detailing customer purchases and parts department metrics, supporting data-driven decision-making.
- Adhered to the company’s compliance system in all daily activities, identified systems in need of improvement, and made recommendations.
- Provided support to the Parts Director in all areas of the parts department and assisted with establishing and managing each location’s e-commerce sites through Revolutionary Parts.
- Organized and delivered marketing materials to retail and commercial customers quarterly, enhancing brand visibility and engagement.
- Received and reviewed back ordered parts and updated Excel sheets, ensuring all information was accurate.
PARTS MANAGER
Reedman Toll Honda of Downingtown
Downingtown, PA
07.2018 - 07.2020
- Reviewed, assessed, and decreased parts department obsolescence from 20%+ to 7% in less than a year.
- Achieved four inventory turns per month while ensuring daily inventory replenishment to meet demand.
- Increased sales by establishing DMS parameters in CDK and developing custom reports to optimize inventory mix.
- Examined and analyzed sales, expense, and inventory reports in order to drive achievement of profit targets.
- Led manager meetings and conducted weekly parts department meetings to align team goals and strategies.
- Implemented, monitored, and ensured compliance with guidelines for working with customers to improve customer satisfaction.
- Updated CDK to include parts kits which increased efficiency and reduced missing parts errors on repair orders.
- Processed and coded all invoices in collaboration with the accounting department.
ISSUE RESOLUTION & CUSTOMER SERVICE REPRESENTATIVE
Turn5, Inc.
Malvern, PA
02.2016 - 06.2018
- Consistently exceeded targets for call volume, sales conversion, and customer satisfaction by building strong client relationships and fostering loyalty.
- Utilized comprehensive product knowledge to effectively resolve customer queries regarding products, shipping, and order placement.
- Received, prioritized, and addressed inbound sales inquiries related to products and promotions and quickly established positive rapport with customers over the phone.
- Coordinated with logistics companies to track shipments and process damage claims on behalf of customers.
- Read and understood complex parts diagrams and automotive specifications.
Skills
- Inventory management
- Materials and inventory management
- Warehouse management
- Inventory tracking
- Logistics coordination
- Parts logistics
- SAP navigation
- Order verification
- Customer service and support
- CRM knowledge
- Task prioritization
- Critical thinking
- Parts sourcing
Credentials - Certifications
- Lean Six Sigma Yellow Belt
- North Carolina Notary Public, 05/30/28
Timeline
MATERIAL HANDLER II
Collins Aerospace
03.2022 - 07.2023
OUTSIDE WHOLESALE SALES MANAGER & PARTS COUNTER ASSOCIATE
Park Avenue Motor Cars
07.2020 - 11.2021
PARTS MANAGER
Reedman Toll Honda of Downingtown
07.2018 - 07.2020
ISSUE RESOLUTION & CUSTOMER SERVICE REPRESENTATIVE
Turn5, Inc.
02.2016 - 06.2018