Teresa Licona
Vista,CA
Summary
Detail-oriented professional with proven expertise in prior authorization processing and medication compliance review. Adept at documentation management, ensuring transaction accuracy, and educating patients on insurance coverage.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Prescription Refill Assistant
Vista Community Clinic
Vista, CA
08.2017 - Current
- Process prior authorization requests for medications efficiently and accurately.
- Communicate with healthcare providers to gather necessary documentation.
- Review patient medication histories for compliance and eligibility.
- Collaborate with pharmacists to resolve authorization issues promptly.
- Educate patients on insurance coverage and prior authorization processes.
- Maintain organized records of all prior authorization requests and decisions.
- Processed incoming faxes from healthcare providers to ensure timely medication requests for new prescriptions and prior authorization requests.
- Reviewed physician's office notes for medication history and allergies to ensure safety of patients.
Customer Service Representative Teller
MUFG Union Bank
Vista, California
01.2012 - 01.2017
- Processed customer transactions accurately and efficiently at a leading financial institution.
- Processed customer transactions, including deposits, withdrawals, loan payments, and other banking services, ensuring accuracy and efficiency.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained cash drawer integrity through daily balancing and reconciliation practices.
- Monitored compliance with bank policies and procedures during all transactions consistently.
- Identified and reported fraudulent activity or suspicious behavior to management, contributing to a secure banking environment.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Achieved sales goals by promoting relevant bank products and services during customer interactions.
- Promoted related bank products during customer interactions.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Education
Certification - Pharmacy Technician
Vista Adult School
Vista03-2017
Skills
- Authorization processing
- Medication transaction processing
- Medication review
- Medication safety evaluation
- Coverage education
- Patient education
- Document management
Languages
Spanish
Native/ Bilingual
Certification
- Pharmacy Technician State License
Timeline
Prescription Refill Assistant
Vista Community Clinic
08.2017 - Current
Customer Service Representative Teller
MUFG Union Bank
01.2012 - 01.2017
Certification - Pharmacy Technician
Vista Adult School