ChaQuisia Pullin
Atlanta,GA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills and problem-solving expertise to achieve positive results. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively in fast-paced environments. Ready to tackle new challenges and start a career making meaningful contributions with commitment and drive using experience to take on new professional challenges. Reliable and capable of adjusting to changing needs while maintaining high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Prescription Refill Technician
Laureate Medical Group- Northside Hospital
07.2024 - Current
- Manage high call volume. Communicate effectively and promptly with staff, pharmacy, insurance and patients regarding refills, prior authorizations.
- Enhanced patient satisfaction by efficiently processing prescription orders, prior authorizations, addressing inquiries and explanation of benefits.
- Exceeded performance metrics regularly, demonstrating exceptional commitment to quality service delivery and patient retention.
- Liaised between patients, healthcare providers, insurers, pharmacists, creating a seamless experience for all parties involved in the prescription process.
- Maintained high levels of data accuracy by meticulously updating patient records and ensuring HIPAA compliance.
Front Office Coordinator
Avita Care Atlanta
09.2023 - 03.2024
- Handled financial transactions responsibly, collecting copayments, coinsurance and processing self-pay payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
Lead Care Facilitator
Jencare Senior Medical Center
07.2021 - 08.2022
- Facilitate daily administrative functions, including customer service, patient scheduling, and inventory management.
- Collect patient copayments and record payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.
- Ordered diagnostic tests and communicated results to patients.
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Medical Records Specialist
Piedmont Hospital
11.2019 - 06.2021
- Ensured any release of information requests were HIPAA compliant. Complied with all laws regarding release of information.
- Maintained all medical records information both in paper files in the file room as well as on the electronic filing system.
- Coordinated compliance with subpoena requests with the office's legal counsel.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
Assistant Store Manager
You Have Mail Plus
08.2018 - 05.2020
- Assist Store Manager in analyzing sales quota, managed budgets, marketing, and consistently maximized sales and profits to improve overall store performance.
- Oversaw personnel management, payroll and time submission, training, assist vendors and evaluating.
- Managed cash registers efficiently, ensuring accurate transactions, reconciled daily sales transactions to balance and log day-to day revenue minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assist with new mailbox rentals, renewals of PO Boxes, shipping and tracking of packages.
Accounts Receivable Specialist
Air Conditioning Experts
01.2016 - 07.2018
- Support month-end closing activities by reconciling accounts, preparing weekly reports, following up on overdue payments and analyzing trends in account performance.
- Prepare and mail invoices to customers, processed payments, and documented account updates. Monitor accounts to verify compliance with payment terms and schedules.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Update HVAC staff of work order request within 24/48 hours of notification.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
High School Diploma -
McNair High School
Atlanta, GA05.2005
Skills
- HIPAA Regulations
- Availity, Waystar Insurance Verification Software
- Epic, EHR, Modmed, Clearwave, eClinical Works
- Multi-Line Telephone Systems
- Health Information Access Management
- Appointment Confirmation and Scheduling
- Insurance Verification
- Outbound and Inbound Calling
- Delinquent Accounts Monitoring
- Accounting & Collection Management
- Insurance Verification
- Analytical Thinking
- Collaborative Team Work
- Sales Experience
- Quickbooks
- Vendor Engagement
- Lease Agreements and Renewals
- Telephone and Email Etiquette
- Cash Handling
- Application Processing
- Administrative Support
- Opening and closing offices
- Inventory Management
- Teamwork and Collaboration
- Insurance Authorizations
- Accurate Payment Posting and Bank Deposits
- Collections
- Microsoft Excel, Word, PowerPoint
Certification
Certified Notary Public
Timeline
Prescription Refill Technician
Laureate Medical Group- Northside Hospital
07.2024 - Current
Front Office Coordinator
Avita Care Atlanta
09.2023 - 03.2024
Lead Care Facilitator
Jencare Senior Medical Center
07.2021 - 08.2022
Medical Records Specialist
Piedmont Hospital
11.2019 - 06.2021
Assistant Store Manager
You Have Mail Plus
08.2018 - 05.2020
Accounts Receivable Specialist
Air Conditioning Experts
01.2016 - 07.2018
Certified Notary Public
High School Diploma -
McNair High School
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