Teresa L’Olivier-Lam
Brooklyn,NY
Summary
Multilingual healthcare nurse and mental/behavioral health professional with supervisory, home care/house calls, law, and project management experience. Master of Healthcare Administration (MHA) candidate, expected to graduate December 2024.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ACO REACH/Value-Based Purchasing Supervisor & Nurse Care Manager
Essen Health Care
The Bronx, NY
03.2023 - Current
- Supervise a team of 15 international medical graduates, fostering their professional growth through guidance, coaching, and ongoing social, technological, clinical training programs
- Strategically manage staff scheduling, interview and train new team members, and ensure optimal performance align with patient care goals
- Implement performance evaluation systems and set clear KPIs to monitor and enhance team and individual performance
- Achieved positive financial report for Value-Based Purchase team three quarters in a row
- Deliver specialized healthcare directly to patients' homes as House Calls Nurse
- Conduct comprehensive assessments including initial house call visits, TOC (Transition of Care) visits post hospital/facility discharge back into the community, and Annual Wellness Visits; administer treatments, procedures including wound care and retinal scans, and provide patient education
- Coordinate and optimize healthcare services
- Collaborate with interdisciplinary teams, develop care plans, and ensure seamless communication to meet patients' medical needs
- Monitor patient progress, manage case loads, and facilitate support for optimal health outcomes
Assistant Director of Grant Funded Special Programs
NYC Health + Hospitals
New York, NY
10.2022 - 03.2023
- Oversaw implementation and improvement of behavioral health special programs including the Harm Reduction & Recovery program, which specializes in reducing substance abuses and the transmission of HIV/AIDS and other STDs
- Detailed implementation planning and coordination of clinical, operational, and fiscal quality improvement efforts for behavioral health initiatives
- Facilitated interdisciplinary workgroup meetings with hospital leadership
- Provided ongoing supervision and support to student interns and two direct reporting staff
Psychiatric Social Health Associate
NYC Health + Hospitals | Bellevue Hospital Center
New York, NY
11.2021 - 02.2023
- Performed therapeutic and other mental health related activities, maintained direct contact with people who have social and emotional problems and handicaps, assisted patients in daily life activities, and insured a properly maintained physical, social, and clinical environment
- Worked directly with suicidal patients and patients with mental and behavioral conditions on medical-surgical, psych-med, and prison units
- Performed phlebotomy, vital signs, vision and hearing testing, EKGs, first aid, and prepared patients for examination
Registered Behavior Therapist
Teamwork Healthcare
New York, NY
01.2022 - 12.2022
- Provided 1:1 behavioral intervention programs in the home and community for 8 year-old client
- Used behavior-analytic strategies to increase functional behaviors and decrease maladaptive behaviors
- Observed and recorded behavior and skill acquisition data electronically during sessions
- Collaborated and communicated with supervisory (BCBA) staff
Registered Behavior Therapist - Team Lead
The Titus School
New York, NY
07.2021 - 11.2021
- Provided instructional and behavioral management support to students with disabilities
- Proactively shared responsibility for implementation of academic, social, and life skills lessons in small groups, large groups, and individually
- Collected student data and analyzed under the guidance of a Board Certified Behavior Analyst (BCBA)
- Promoted to Team Lead after only one month on the job
Registered Behavior Therapist
The Perfect Child / Four Boroughs ABA
Brooklyn, NY
01.2021 - 07.2021
- Worked closely with children with Autism Spectrum Disorders (ASD) in schools, homes, and other locations, implementing established goals and following treatment protocols
- Collected data on client skill acquisition, documented progress on client goals, and participated in conducting assessments and ABA program development
- Attended team meetings and individual meetings with Board Certified Behavior Analyst (BCBA) to gain supervised fieldwork experience toward BCaBA certification
- Earned three significant wage raises in six months as a result of excellent client reviews, doubling initial starting wage
Senior Paralegal
KPMG Canada
Toronto, Canada
12.2016 - 01.2021
- Conducted forensic journalism for attorneys; organized and executed discovery plans
- Managed projects, coordinated and led meetings, drafted documents, tracked and initiated follow up, maintained and organized both electronic and hardcopy files
- Updated and maintained internal databases
- Drafted and organized corporate documents (e.g. minutes, resolutions, agreements) and filed documents with government agencies
- Prepared various charts, timelines, and other materials
- Calculated and managed deadlines, budget, and attorney schedules
- Assisted with internal operational tasks, workflows, and guidelines
Home Care Nurse
Ready Hands Home Care
Alexandria, VA
05.2020 - 12.2020
- Assisted clients in-home by providing personal services such as medication administration, ambulation/transferring, bathing, dressing, and grooming
- Scheduled and transported clients to and from medical appointments
- Worked closely with Physicians, Physical/Occupational Therapists, and Hospice Care
- Float pool/COVID pool nurse for Care Advantage associated hospitals, long-term care facilities, and senior homes across Virginia, Maryland, Washington, D.C., and Delaware
- Care Advantage Employee of the Month - Alexandria, VA July 2020
Community Case Manager & Provider
Health Consulting
Washington, DC
01.2019 - 05.2020
- Nurse, special needs caregiver, and ABA therapist (under the supervision of a qualified BCBA) for several different families with children aged 2-12 affected by various disabilities including Autism Spectrum Disorder and Down Syndrome
- Conducted business with insurance companies, schools, case managers, and various healthcare providers
Live-In Nursing Aide
Private Client
Silver Spring, MD
12.2017 - 01.2019
- Live-in and overnight nursing aide for 25-year-old woman affected by cerebral palsy
- Administered medication, conducted stretches and static exercises, and performed cecostomy tube care including flushes and dressing changes
- Offered assistance with activities of daily living including dressing, transferring client in and out of bed, preparing meals, and accompanying client on community outings and medical appointments
Lead Behavior Technician
Multicultural Clinical Center
Springfield, VA
01.2017 - 12.2017
- Worked closely with children aged 10 and under who are affected by Autism or related disabilities using Applied Behavior Analysis (ABA)
- Collected data on client skill acquisition, documented progress on client goals, and participated in conducting assessments and ABA program development
- Conducted scheduled teaching sessions using Natural Environment training (NET), Verbal Behavior, Discrete Trial Training (DTT), and Mand Training
Head Paralegal
The Miga Law Firm
Utica, NY
10.2016 - 02.2017
- Worked directly with the attorney as leading assistant to handle civil litigation & appeals, personal injury cases, matrimonial, custody & family law, real estate/wills, and business, corporate, & municipal law
- Acted as liaison between the Surrogate's Court, Family Court, NYS Department of Social Services, the County Clerk, judges, attorneys, and the greater public
- Drafted and organized judicial correspondence, scheduled appointments, and prepared, proofread, and filed legal documents (e.g. contracts, affidavits, wills, transcripts, summonses)
- Oversaw team of two paralegals
Certified Nursing Assistant
Shriners Hospital for Children
Salt Lake City, UT
10.2011 - 08.2012
- CNA and unit clerk responsible for taking vitals, preparing patient rooms, data entry, patient discharge, and answering calls under the supervision of a Registered Nurse
- Graduated high school almost a year early to work full-time and gain clinical experiences
Education
Master Of Healthcare Administration -
Western Governors University
Salt Lake City, UT12.2024
Bachelor Of Science - Nursing
The George Washington University
Washington, D.C.06.2019
Bachelor Of Arts (B.A.) - Neuropsychology & Bioethics
University of Rochester
Rochester, NY05.2016
Skills
- Program Design
- Project Management
- Clinical Supervision
- Patient Care
- Applied Behavior Analysis
- Employee Training
- Case Management
- Healthcare Policy
- Clinical Documentation
- Qualitative & Quantitative Research Methodologies
- Health Informatics
- Corporate Communications
- CPT Coding
Affiliations
Member
Mar 2024 - Present
American College of Healthcare Executives
Advanced Advocacy Academy (A3) Graduate
Oct 2020 - Present
Global Liver Institute
Certification
New York State Traditional & Electronic Notary
Project Management Certification
Timeline
ACO REACH/Value-Based Purchasing Supervisor & Nurse Care Manager
Essen Health Care
03.2023 - Current
Assistant Director of Grant Funded Special Programs
NYC Health + Hospitals
10.2022 - 03.2023
Registered Behavior Therapist
Teamwork Healthcare
01.2022 - 12.2022
Psychiatric Social Health Associate
NYC Health + Hospitals | Bellevue Hospital Center
11.2021 - 02.2023
Registered Behavior Therapist - Team Lead
The Titus School
07.2021 - 11.2021
Registered Behavior Therapist
The Perfect Child / Four Boroughs ABA
01.2021 - 07.2021
Home Care Nurse
Ready Hands Home Care
05.2020 - 12.2020
Community Case Manager & Provider
Health Consulting
01.2019 - 05.2020
Live-In Nursing Aide
Private Client
12.2017 - 01.2019
Lead Behavior Technician
Multicultural Clinical Center
01.2017 - 12.2017
Senior Paralegal
KPMG Canada
12.2016 - 01.2021
Head Paralegal
The Miga Law Firm
10.2016 - 02.2017
Certified Nursing Assistant
Shriners Hospital for Children
10.2011 - 08.2012
Bachelor Of Science - Nursing
The George Washington University
Bachelor Of Arts (B.A.) - Neuropsychology & Bioethics
University of Rochester
Master Of Healthcare Administration -
Western Governors University