Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Teresa Loshe

Richmond,TX

Summary

Sales and Marketing Manager developing positive customer relationships for over seven years. Adaptable and motivated individual who excels in a fast-paced setting by demonstrating customer service skills, problem solving and relationship building by communicating effectively with customers from diverse backgrounds. Responsible for ensuring positive customer experience from first point of contact to final resolution

Overview

8
8
years of professional experience

Work History

Sales & Marketing Manager

Croft Production Systems
10.2022 - Current
  • Building and maintaining profitable relationships with Key customers
  • Overseeing the relationship with customers handled by my team
  • Resolving customer complaints quickly and efficiently
  • Keeping customers updated on the latest products to increase sales
  • Meeting with managers in the organization to plan strategically
  • Expanding the customer base by upselling and cross-selling
  • Understanding key customer individual needs and addressing these
  • Conducting business review using CRM programs
  • Knowing competition and strategizing accordingly
  • Manage customer-business communications
  • Solve customer issues and monitor customer care strategies.

Inside Sales Representative

Croft Production Systems
01.2022 - 10.2022
  • Build Long term relationships with key clients and schedule regular meetings with customers to ensure satisfaction
  • Ensure both company and clients adhere to contract terms
  • Set sales and revenue targets and work diligently to meet them
  • Conduct work on sales follow-up activities
  • Collaborate with internal teams to address customer’s needs
  • Assist in developing annual individual/organizational strategic marketing plan in coordination with CEO
  • Ensure existing business segment growth and service maintaining the targeted retention rate and sales goals.

Life Saving Program Aide

Fort Bend County Animal Services
11.2021 - 01.2022
  • Responsible for building out and creating a transport program to move animals from the shelter to foster homes or outside rescue organizations
  • Answer daily calls to assist community with questions regarding adoption or fostering of animals
  • Networked with nationwide rescues and animal welfare organizations to build network and connection base
  • Utilized social media to market available animals and create personality profiles for the animals
  • Organized and hosted adoption events within the community.

Member Care Specialist

Texas Dow Employees Credit Union
04.2021 - 11.2021
  • Digital service and support representative in a call center setting, answering a high volume of inbound calls
  • Used a standard call module to respond to members inquiries, prospective members, and third parties regarding specific account inquires and transactions
  • Identified the source of problems and provided an effective resolution for members concerns
  • Maintained acceptable performance levels with regards to established metrics, including time utilization, quality of work, and productivity.

Customer Service Representative - Teller

PlainsCapital Bank
01.2020 - 04.2021
  • Opening and closing personal, commercial, HSA, IRA, certificate of deposit accounts
  • Notarized requested documents from clients
  • Daily cash handling, balancing teller cash drawer, and auditing cash vault
  • Answering client calls and assisting clients with financial matters.

Central Credit Assistant

ProFed Credit Union
12.2015 - 06.2019
  • Insurance and title tracking
  • Prepared vehicle titles to place/remove credit union lien
  • Released home equity/second mortgage loans
  • Completed verification of deposits
  • Reviewed loan files and packages to ensure proper documentation and rate compliance
  • Submitted disability claims and would contact members regarding claim status.

Education

High School Diploma -

Indiana Connections Academy
06.2015

Skills

  • Critical Thinking & Problem Solving
  • Record Keeping
  • Time Management
  • Microsoft Office
  • Conflict Resolution
  • Adaptability

Activities

Animal Welfare is a passion of mine, I’m currently in the process of starting my own 501c3 nonprofit animal rescue organization. I have rescued five dogs myself and have found them each a loving forever home. Once my 501c3 is up and running I want to rescue, rehabilitate, and train dogs to be service animals to bring to children’s hospitals, nursing homes, and other various locations.

Timeline

Sales & Marketing Manager

Croft Production Systems
10.2022 - Current

Inside Sales Representative

Croft Production Systems
01.2022 - 10.2022

Life Saving Program Aide

Fort Bend County Animal Services
11.2021 - 01.2022

Member Care Specialist

Texas Dow Employees Credit Union
04.2021 - 11.2021

Customer Service Representative - Teller

PlainsCapital Bank
01.2020 - 04.2021

Central Credit Assistant

ProFed Credit Union
12.2015 - 06.2019

High School Diploma -

Indiana Connections Academy

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Teresa Loshe