Teresa Lynch-Jones
Northborough,MA
Summary
Accurate Mortgage Loan Officer known for high productivity and efficient task completion. Specialize in risk assessment, regulatory compliance, and customer service management. Excel at communication, problem-solving, and adaptability, ensuring seamless loan processing and client satisfaction.
Overview
1
1
Certification
42
42
years of professional experience
Work History
Mortgage Loan Officer
Digital Federal Credit Union
Marlborough, MA
03.2011 - Current
- Guided clients through mortgage options to identify suitable financing solutions.
- Informed clients on mortgage processes, terms, and conditions to empower informed decision-making.
- Guided borrowers in completing required documentation and disclosures to ensure compliance and accuracy.
- Facilitated client communications throughout loan processing to enhance understanding and satisfaction.
- Evaluated loan applications for approval based on creditworthiness and financial stability.
- Assessed customer financial status and credit creditworthiness to determine eligibility for mortgage loans.
- Processed new loan applications in accordance with established guidelines.
- Met with applicants to obtain information for loan applications and answer questions about the loan process.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
Information Center Specialist
Digital Federal Credit Union
Marlborough, Massachusetts
03.2008 - 03.2011
- Resolved customer complaints quickly and efficiently while providing a high level of customer satisfaction.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Delivered technical support for hardware, software, and network-related issues, enhancing user experience.
- Guided customers in using digital banking tools and services, improving their engagement and satisfaction.
- Assisted members with account inquiries and service requests.
- Conducted training sessions for staff on new systems and processes, ensuring smooth adoption and usage.
Fleet Manager
AVCOA Transportation
Northborough, Massachusetts
10.2002 - 03.2008
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Managed daily fleet operations and maintenance schedules for transportation services.
- Coordinated driver assignments and routes to optimize delivery efficiency.
- Oversaw vehicle inspections and compliance with safety regulations.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Developed training programs for drivers on safety and operational procedures.
Teller Manager
Citizens Bank
Manchester, New Hampshire
07.1984 - 10.2002
- Supervised teller operations, ensuring compliance with banking policies to maintain service integrity.
- Supervised teller team by enforcing policies and procedures related to teller operations, security and compliance.
- Trained and mentored staff on customer service standards, enhancing team capability in handling customer interactions.
- Managed cash handling processes to maintain accuracy and security.
- Resolved customer inquiries and complaints with professionalism and care.
- Oversaw teller activities, addressing escalated customer inquiries to resolve issues effectively.
- Conducted regular audits of teller transactions for compliance purposes.
- Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.
- Managed teller staff schedules while ensuring adequate coverage at all times.
Education
High School Diploma -
Milford Area Senior High School
Milford, NH06-1980
Skills
- Loan assessment
- Mortgage processing
- Loan processing
- Financial analysis
- Regulatory compliance
- Mortgage licensing
- Risk assessment
- Client guidance
- Client relationship management
- Training new loan originators
- Time management
Certification
- MNLS license
Timeline
Mortgage Loan Officer
Digital Federal Credit Union
03.2011 - Current
Information Center Specialist
Digital Federal Credit Union
03.2008 - 03.2011
Fleet Manager
AVCOA Transportation
10.2002 - 03.2008
Teller Manager
Citizens Bank
07.1984 - 10.2002
High School Diploma -
Milford Area Senior High School