Teresa Magyar
Cookeville,TN
Summary
Creative customer service professional with 15+ years of experience across business, hospitality, and education sectors. Excels in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Detail-oriented and adaptable with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating positive change.
Overview
16
16
years of professional experience
Work History
Locator Resource Agent
Tennessee 811
Nashville, Tennessee
10.2019 - 06.2026
- Utilized mapping software to accurately track and document utility locations, supporting safe excavation practices.
- Collaborated with contractors and homeowners to ensure precise marking of underground utilities, reducing risk of damage during excavation.
- Maintained detailed records of all completed locates for future reference.
- Provided exceptional service through inbound and outbound calls, consistently achieving established communication targets.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Guest Service Representative
Ramada Inn Franklin
Franklin, TN
10.2018 - 07.2019
- Provided exceptional customer service and managed front desk operations of 60-room hotel
- Managed reservations with property management software, optimizing room assignments for guest satisfaction.
- Assisted guests with inquiries, complaints, and requests, ensuring prompt resolutions and positive experiences.
- Trained new staff on customer service standards, enhancing team readiness to deliver quality guest experiences.
- Collaborated with housekeeping staff to maintain cleanliness and readiness of guest rooms.
- Maintained cash drawer and daily deposits.
- Supported the manager's relocation to new property to ensure smooth operational continuity.
Guest Service Representative and Night Auditor
Motel 6 Nashville Airport
Nashville, TN
12.2017 - 06.2018
- Delivered customer service and resolved guest complaints, enhancing overall satisfaction
- Oversaw front desk operations and night audit functions for 77-room hotel, ensuring smooth operations
- Trained staff on use of newly implemented hotel management software system
- Consolidated front desk memos into reference sheet, reducing procedural errors by 25%
- Managed cash drawer operations at the front desk and daily deposits
- Initiated recovery project for over $2000 in unpaid invoices from a direct bill client
- Assisted with preparation of property for sale to new owner
Teaching Assistant
Generation Changers Academy
Nashville, Tennessee
11.2016 - 06.2017
- Assisted teachers in lesson planning and curriculum development, fostering engaging and effective learning experiences.
- Supported classroom instruction by preparing teaching materials and resources.
- Managed classroom behavior and maintained a positive learning environment.
- Promoted positive educational environment through gentle discipline and support strategies, contributing to student success and well-being.
- Coordinated with parents and teachers to ensure seamless school-to-home transitions, enhancing communication and support for students.
- Provided nurturing care to children aged 12 months to 5 years in a safe environment.
- Emphasized music, art, interacting with others, indoor and outdoor play, and emerging reading and math skills
Customer Advocate II
AAA/Auto Club Group (Temp Agency Placement)
Nashville, Tennessee
11.2015 - 08.2016
- Resolved customer complaints through effective communication and problem-solving, ensuring member satisfaction and retention.
- Provided members with emergency roadside assistance in a call center setting
- Collaborated with team members to streamline customer support processes and improve overall service quality.
- Educated clients on membership benefits and services offered by the organization.
- Mentored coworkers in skill development, fostering a collaborative environment and improving team efficiency.
- Used online mapping tools to accurately determine member location in 11 different states
- Utilized CRM software to document interactions and track member requests efficiently.
Teller II
First Tennessee Bank
Nashville, Tennessee
07.2014 - 11.2015
- Processed customer transactions accurately and efficiently at a major financial institution.
- Assisted customers with account inquiries and product information daily.
- Balanced cash drawer and cash vault daily to ensure accuracy and compliance.
- Insured confidentiality of customer and bank information
- Acted as Teller Supervisor in absence of Operations Manager
- Collaborated with Operations Manager on large-scale file restoration project, recovering one year of missing files in three months.
- Streamlined departmental filing system, reducing handling time by 50%.
Customer Service Specialist
Xerox (Sprint Customer Care/Short Term Contract)
Nashville, Tennessee
02.2014 - 06.2014
- De-escalated and resolved customer complaints through effective communication and problem-solving techniques
- Resolved billing concerns and provided technical support for Sprint branded cell phones in a call center setting, ensuring customer satisfaction.
- Investigated complex customer issues, identified solutions, and delivered timely responses to enhance customer experience.
- Assisted customers with product inquiries and service issues.
- Coordinated with team members to improve service delivery and elevate customer satisfaction.
- Utilized online database to manage customer information efficiently.
Guest Service Representative and Night Auditor
Quality Inn
Decherd, Tennessee
02.2013 - 02.2014
- Oversaw front desk operations and night audit functions for 40-room hotel to ensure smooth operations
- Delivered exceptional customer service and resolved guest complaints to enhance satisfaction
- Addressed guest inquiries and resolved issues promptly to maintain high service standards
- Trained 2 new front desk staff members
- Managed cash drawer operations and daily deposits
- Processed payments and maintained accurate financial records daily.
Customer Service Specialist
J. C. Penney
Tullahoma, Tennessee
10.2011 - 02.2014
- Performed all functions of customer checkout, online catalog orders,order delivery, and returns
- Coordinated onboarding process for 15 new customer service representatives to ensure smooth integration
- Opened and closed registers and maintained authorized change amounts and cash counts
- Ensured visual standards of all store areas to enhance customer experience
- Processed incoming shipments and organized stockroom inventory to support display team efficiency
Guest Service Representative and Night Auditor
Jameson Inn
Decherd, Tennessee
08.2010 - 12.2011
- Managed front desk operations and night audit functions in 40-room hotel
- Provided customer service and facilitated complaint resolution
- Managed cash drawer operations and daily deposits
- Assisted with preparation of property for brand switchover to Quality Inn
Education
Bachelor of Science - Elementary Education
Middle Tennessee State University
Murfreesboro, TN12-1995
Skills
- Customer Service and Support Specialist
- Client management
- Word, Excel, Outlook, Canva, CRM Software
- Desktop Publishing and Social Media
- Critical thinking
- Creative problem solving
- Belief in the importance of lifelong learning and serving in diverse communities
Affiliations
- Cookeville Mastersingers, August 2024 to present
Timeline
Locator Resource Agent
Tennessee 811
10.2019 - 06.2026
Guest Service Representative
Ramada Inn Franklin
10.2018 - 07.2019
Guest Service Representative and Night Auditor
Motel 6 Nashville Airport
12.2017 - 06.2018
Teaching Assistant
Generation Changers Academy
11.2016 - 06.2017
Customer Advocate II
AAA/Auto Club Group (Temp Agency Placement)
11.2015 - 08.2016
Teller II
First Tennessee Bank
07.2014 - 11.2015
Customer Service Specialist
Xerox (Sprint Customer Care/Short Term Contract)
02.2014 - 06.2014
Guest Service Representative and Night Auditor
Quality Inn
02.2013 - 02.2014
Customer Service Specialist
J. C. Penney
10.2011 - 02.2014
Guest Service Representative and Night Auditor
Jameson Inn
08.2010 - 12.2011
Bachelor of Science - Elementary Education
Middle Tennessee State University