Teresa Mai Phung
Certified Surgical Technologist (Student)
Wichita Falls
Summary
Professional hospitality team member with deep expertise in guest relations and service excellence. Adept at fostering team collaboration and ensuring seamless operations in fast-paced environments. Strong communication and problem-solving skills, with focus on adaptability and delivering outstanding guest experiences. Known for reliability and consistency in meeting high standards.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Head Hostess
Olive Garden Restaurant
08.2023 - Current
- Expertise in addressing basic issues or concerns in a timely and professional manner
- Providing general assistance, answering questions, and ensuring guests have everything they need
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Highly trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
Education
Elementary School -
Elementary School
VietnamMcniel Middle School - undefined
Mcniel Middle School
Wichita Falls, TX 08.2016 - 05.2018
Rider High School - undefined
Rider High School
Wichita Falls, TX 08.2018 - 05.2022
Associate of Applied Science - Surgical Technologist
Vernon College
Wichita Falls, United States 05.2022 - Current
Skills
- Fast learner
- Multitask
- Teamwork
- Patience
- Emotional intelligence
- Responsibility
- Adaptability
- Empathy
- Positive attitude
- Will go above and beyond to help others if needed
- Team management
- Customer service
- Complaint handling
Awards
- National Technical Honor Society
- Certificate of Work Ethic Proficiency
- E. Paul & Helen Buck Waggoner Foundation Allied Health Scholarship
- Snell Charitable Foundation Scholarship
- High school diploma
Timeline
Head Hostess
Olive Garden Restaurant
08.2023 - Current
Associate of Applied Science - Surgical Technologist
Vernon College
05.2022 - Current
Rider High School - undefined
Rider High School
08.2018 - 05.2022
Mcniel Middle School - undefined
Mcniel Middle School
08.2016 - 05.2018
Elementary School -
Elementary School
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