Teresa Mando
Dandridge
Summary
Dynamic Store Manager with a proven track record at Circle K, excelling in customer service management and problem-solving. Successfully implemented promotional strategies that significantly boosted sales and developed a robust employee retention plan, reducing turnover. Adept at multitasking and fostering strong customer relations in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Store Manager
Circle K
Sevierville, TN
08.2025 - Current
- Monitored daily operations to maintain compliance with safety and quality standards.
- Mentored staff in advanced customer service techniques and operational best practices.
- Oversaw inventory management to enhance stock replenishment and minimize waste.
- Executed marketing initiatives to boost product visibility and increase sales.
- Created staff schedules to ensure adequate coverage during peak hours for improved customer service.
- Addressed customer complaints to enhance satisfaction ratings and encourage repeat business.
- Coordinated daily store operations to maintain a safe and clean environment for patrons and employees.
- Handled inventory oversight, cash management, and store opening and closing tasks.
- Supported store employees in a fast-paced environment through clear communication and constructive feedback.
- Assisted with recruiting, training, and mentoring new team members.
- Guided new hires during onboarding to prepare them for success in their positions.
- Conducted point of sale opening and closing tasks.
- Updated merchandise displays to highlight new products and ongoing promotions.
- Approved payroll submissions for team members.
- Balanced daily sales transactions to accurately log revenue.
- Supervised guests at the front counter, providing information about products.
Store Manager
Circle K
Milton, FL
07.2023 - 07.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, optimizing stock replenishment to reduce waste and improve availability.
- Implemented promotional strategies to enhance product visibility and drive sales increases.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Teacher
Santa Rosa County School District
Milton, Fl
01.2004 - 06.2024
- Developed and implemented engaging lesson plans aligned with state standards.
- Fostered a positive learning environment to enhance student participation and motivation.
- Collaborated with colleagues to design interdisciplinary curriculum and assessment methods.
- Utilized technology tools to facilitate interactive learning experiences for diverse learners.
Education
Associate of Arts - Education
SUNY College At Old Westbury
Old Westbury, NYSkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Customer service management
Timeline
Store Manager
Circle K
08.2025 - Current
Store Manager
Circle K
07.2023 - 07.2025
Teacher
Santa Rosa County School District
01.2004 - 06.2024
Associate of Arts - Education
SUNY College At Old Westbury