Summary
Overview
Work History
Education
Skills
Accomplishments
Work Authorization
Personal Information
Quote
Work Preference
Software
Interests
Timeline
Generic
Teresa Martin

Teresa Martin

Administrative Assistant

Summary

To obtain a rewarding and challenging position with an established corporation, furthermore allowing myself to utilize and demonstrate my array of capabilities and skills and become an intricate part of the success in your corporation. Detail-oriented Scale Operator with 16 years operating scales and supporting drivers. Excellent track record of appropriate communication and accurate documentation. Handled up to 300-400 clients per day.

Overview

18
18
years of professional experience

Work History

Scale House Clerk

NASCO/ QSL OF AMERICA
Chicago , IL
07.2023 - 10.2023
  • Ensured accurate billing information by verifying customer account details and promptly addressing any discrepancies.
  • Enhanced customer satisfaction by providing timely and accurate weight measurements for incoming and outgoing vehicles.
  • Adhered to all company safety policies and procedures, contributing to a safe working environment for all employees.
  • Managed daily cash handling duties, ensuring accuracy in counting, recording, and depositing funds securely.
  • Collaborated with management to identify areas for improvement within the scale house process, leading to increased productivity.
  • Supported inventory control efforts by accurately weighing inbound shipments and updating internal tracking systems accordingly.
  • Reduced processing time for trucks entering or exiting the facility with efficient communication between drivers, dispatchers, and other staff members.
  • Streamlined data entry processes while maintaining high levels of accuracy when inputting weights into computer systems.
  • Reviewed daily reports generated from the scale system software prior to submission, ensuring accuracy and completeness.
  • Assisted accounts receivable department with collections efforts by providing necessary documentation relating to disputed invoices or charges as needed.
  • Supported management in various administrative tasks as needed, including filing, data entry, and creating reports.
  • Coordinated effectively with truck drivers to facilitate smooth traffic flow through the scale house area during peak times.
  • Helped train new employees on company-specific software programs used in daily scale house operations.
  • Conducted regular equipment maintenance checks to ensure proper functioning of scales and related systems.
  • Participated in regular team meetings to discuss operational challenges, share best practices, and develop strategies for continuous improvement.
  • Improved efficiency by streamlining scale house operations and implementing new procedures.
  • Provided excellent customer service, resolving issues quickly and professionally to maintain positive client relationships.
  • Contributed to a safe work environment by adhering to safety protocols and reporting potential hazards promptly.
  • Operated weigh scales and issued tickets when necessary.
  • Answered customer calls professionally and routed to appropriate person.
  • Dispatched orders to drivers for efficiency.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Communicated with operators to share information related to product.
  • Used Software to track products as they arrived at and departed from facility.
  • Followed up with customers to handle delays or other issues.
  • Greeted customers and provided excellent service to internal and external clients.
  • Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
  • Guided operators to correct railcar location.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
  • Performed root cause analysis to implement corrective actions for discrepancies.
  • Weighed and measured Type materials and updated records with collected data.
  • Collaborated with other departments to ensure accuracy of all measurements.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Home Health Caregiver

Private Care
Summertown , TN
03.2023 - 10.2023
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
  • Assisted disabled clients to support independence and well-being.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
  • Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
  • Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Conducted regular assessments of patients'' conditions, updating care plans as necessary.
  • Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
  • Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
  • Educated patients and families on disease management techniques, increasing self-sufficiency and confidence in managing their own care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Administered medication as directed by physician.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed individual care plans for clients based on specific needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted with end-of-life care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided direct personal care and administrative services to clients.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Improved patients' comfort with massage and application of topical treatments.
  • Researched and recommended community resources to meet clients' needs.
  • Developed and implemented care plans for clients.
  • Documented vital statistics and coordinated with health care providers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.

Plant Clerk III

Vulcan Materials
Tazewell, TN
08.2009 - 11.2013
  • I performed diversified duties in the areas of procurement, payroll, and operation of ticketing system, sales and accounting
  • My duties were and varied but included the following: Operated computerized ticketing, performed procurement ordering services, parts and supplies from vendors, preparation of purchase orders, maintained petty cash fund
  • Data entry to the Equipment Maintenance System (EMS)
  • Took orders for shipments and communicated with contract/ customer haulers to obtain necessary information for deliveries
  • Assisted customers with ticket copy requests
  • I was responsible for the daily transmittal letters, daily deposits and counting the cash fund daily
  • Reviewed daily reports from ticketing system, prepared payroll, code balanced and processed weekly time cards
  • Complied attendance and sick pay records
  • I acted as Human Resources liaison
  • Maintained all employee personnel files and submitted required paperwork to Division office
  • Submitted daily and monthly sales and production reports, including balancing with division's billing department
  • I maintained MSHA, OSHA, MSDS, and Liability, Accident and Property and Loss forms
  • I worked closely on special projects at the direction of the Plant Manager
  • General housekeeping and other duties assigned by Supervisor
  • Computer skills to included were: Excel, Word, Power Point
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Implemented new software systems for improved data entry accuracy, resulting in more efficient record-keeping processes.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
  • Enhanced customer satisfaction by providing prompt and accurate weighing services.
  • Weighed and measured [Type] materials and updated records with collected data.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Managed financial transactions accurately, ensuring proper payments were collected for services rendered while also preventing fraud or theft incidents.
  • Increased operational efficiency by cross-training in various roles within the facility, expanding versatility and adaptability to changing demands.
  • Assisted in inventory management by tracking incoming materials, updating stock levels, and informing site personnel of shortages or surplus.
  • Improved efficiency by streamlining scale house operations and implementing updated procedures.
  • Communicated with operators to share information related to product.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
  • Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Identified issues and developed solutions to improve quality control.
  • Dispatched orders to drivers for efficiency.
  • Strengthened team morale through proactive problem-solving efforts related to workflow challenges and potential conflicts between team members or departments.
  • Performed calibrations and adjustments on measuring instruments for accurate results.
  • Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
  • Reduced downtime during peak periods by effectively managing queue lines for incoming trucks awaiting weigh-in services.
  • Collaborated with other departments to ensure accuracy of all measurements.
  • Maintained recycling collection sites to handle reclaimable waste from [Type] production.
  • Used calipers, micrometers and rulers to measure products, maintaining accurate records.
  • Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
  • Continually sought opportunities for professional development, attending industry conferences and workshops to stay informed about best practices in scale house operations.
  • Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
  • Followed up with customers to handle delays or other issues.
  • Operated weigh scales and issued tickets when necessary.
  • Consistently met deadlines for reporting requirements by efficiently organizing paperwork, digital files, and other necessary documentation.
  • Greeted customers and provided excellent service to internal and external clients.
  • Answered customer calls professionally and routed to appropriate person.
  • Checked loads to identify contents and unauthorized or highly regulated materials.
  • Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
  • Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
  • Supported company-wide sustainability initiatives by accurately tracking and reporting on recycled materials processed through the scale house.
  • Played an active role in emergency response situations as needed, assisting with site evacuations or other safety-related procedures.
  • Contributed to overall business growth through the development of strong working relationships with customers and suppliers.
  • Achieved safer working conditions by enforcing strict safety guidelines for all scale house visitors.
  • Guided operators to correct railcar location.
  • Used [Software] to track products as they arrived at and departed from facility.
  • Developed a strong understanding of industry regulations, maintaining up-to-date knowledge on relevant legal requirements affecting scale house operations.
  • Performed root cause analysis to implement corrective actions for discrepancies.

Landfill Clerk III

Vulcan Materials
Litchfield Park, AZ
05.2005 - 07.2009
  • Provided clerical support for the Landfill Department, including printing tickets, monitoring and tracking pricing, visually and analytically inspecting loads (using PID meter)
  • Collected on all past due accounts on hold and referred to legal department when needed
  • Provided sales support, customer service, and information on accounts to customers and supervisors
  • Coordinated and kept volume and environmental reports
  • Worked closely with supervisor and other facility personnel to assist in coordination of site functions including organizing fill activities, providing direction to customers, assured compliance with facility rules and company policies
  • Monitored site activities, maintained facility compliance files and reports such as: cash transaction reports and facility daily logbooks
  • Conducted facility banking and deposit reports
  • Inspected incoming loads for acceptability
  • Provided customer service by answering phones and responding to requests for information on tickets and /or invoices
  • Monitored trucks and drivers, litter control and general housekeeping functions
  • Ordered supplies from various vendors
  • I was responsible for EMS tracking through data entry and report management
  • Skilled in numerous office machines and personal computers
  • Great interpersonal communication skills.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Operated weigh scales and issued tickets when necessary.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
  • Answered customer calls professionally and routed to appropriate person.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Enhanced customer satisfaction by providing prompt and accurate weighing services.
  • Followed up with customers to handle delays or other issues.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
  • Communicated with operators to share information related to product.
  • Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
  • Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
  • Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
  • Contributed to overall business growth through the development of strong working relationships with customers and suppliers.
  • Used [Software] to track products as they arrived at and departed from facility.
  • Greeted customers and provided excellent service to internal and external clients.
  • Strengthened team morale through proactive problem-solving efforts related to workflow challenges and potential conflicts between team members or departments.
  • Improved efficiency by streamlining scale house operations and implementing updated procedures.
  • Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
  • Reduced downtime during peak periods by effectively managing queue lines for incoming trucks awaiting weigh-in services.
  • Achieved safer working conditions by enforcing strict safety guidelines for all scale house visitors.
  • Increased operational efficiency by cross-training in various roles within the facility, expanding versatility and adaptability to changing demands.
  • Dispatched orders to drivers for efficiency.
  • Consistently met deadlines for reporting requirements by efficiently organizing paperwork, digital files, and other necessary documentation.
  • Guided operators to correct railcar location.
  • Supported company-wide sustainability initiatives by accurately tracking and reporting on recycled materials processed through the scale house.
  • Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
  • Assisted in inventory management by tracking incoming materials, updating stock levels, and informing site personnel of shortages or surplus.
  • Managed financial transactions accurately, ensuring proper payments were collected for services rendered while also preventing fraud or theft incidents.
  • Played an active role in emergency response situations as needed, assisting with site evacuations or other safety-related procedures.
  • Implemented new software systems for improved data entry accuracy, resulting in more efficient record-keeping processes.
  • Continually sought opportunities for professional development, attending industry conferences and workshops to stay informed about best practices in scale house operations.
  • Developed a strong understanding of industry regulations, maintaining up-to-date knowledge on relevant legal requirements affecting scale house operations.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Checked loads to identify contents and unauthorized or highly regulated materials.
  • Collaborated with other departments to ensure accuracy of all measurements.
  • Weighed and measured [Type] materials and updated records with collected data.
  • Identified issues and developed solutions to improve quality control.
  • Performed calibrations and adjustments on measuring instruments for accurate results.
  • Used calipers, micrometers and rulers to measure products, maintaining accurate records.
  • Maintained recycling collection sites to handle reclaimable waste from [Type] production.
  • Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
  • Performed root cause analysis to implement corrective actions for discrepancies.

Education

Gateway Community College
Phoenix, AZ
01.1991

Edison Senior High
Lake Station, IN
01.1985

Skills

  • Administrative Assistant
  • Billing
  • Microsoft Excel
  • Outlook
  • Payroll
  • Word
  • Receptionist
  • Accounts Payable
  • Microsoft Office
  • Data Entry
  • MS Office
  • Accounting
  • Quickbooks
  • Office Experience
  • Teamwork orientation
  • Organizational abilities
  • Cash handling expertise
  • Record Keeping Abilities
  • Weighing Operations Knowledge
  • Ticket Issuance Proficiency
  • Customer Service
  • Time Management
  • Safety Requirements
  • Data entry proficiency
  • Outbound Scale Operations
  • Shipping Documentation
  • Document Management
  • Equipment Inspection

Accomplishments

  • Achieved writing Scale House Clerk training manuals with accuracy and efficiency.

Work Authorization

Authorized to work in the US for any employer

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Plant Clerk III

Quote

The mind is everything. What you think, you become.
Gautama Buddha

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offStock Options / Equity / Profit SharingPersonal development programs

Software

STARS

Warehouse Truck management

Microsoft Office

Outlook

Excel

Intranet

Interests

Cooking

Reading

Timeline

Scale House Clerk

NASCO/ QSL OF AMERICA
07.2023 - 10.2023

Home Health Caregiver

Private Care
03.2023 - 10.2023

Plant Clerk III

Vulcan Materials
08.2009 - 11.2013

Landfill Clerk III

Vulcan Materials
05.2005 - 07.2009

Gateway Community College

Edison Senior High

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Teresa MartinAdministrative Assistant