Teresa Martin
Eustis,FL
Summary
Data Analyst with extensive experience in telecommunications, specializing in billing audits and vendor management. Skilled in creative problem-solving and team collaboration, ensuring accuracy and efficiency in complex environments. Proficient in managing telecommunications systems and coordinating with vendors to resolve billing disputes.
Overview
30
30
years of professional experience
Work History
Data Analyst 3
GovCIO
Reston, VA
11.2023 - 05.2025
- Managed disconnect processes using SNOW and VA TEM systems to ensure timely service and billing adjustments.
- Processed change/disconnect orders for upgrades and/or downgrades in services according to the needs of the facility.
- Coordinated with vendors to resolve billing disputes and audited invoices for accuracy
Mid-Level Business Systems Analyst
Octo Consulting
Reston, VA
11.2021 - 11.2023
- Played a crucial role in $16.5 million contract for VA’s Telecom Expense Management System over 15 years.
- Organized three weekly meetings across departments to audit global data services, reviewing 120 circuits with two vendors, yielding annual savings of $15.85 million.
- Assisted in developing pricing strategies for VA's Telecom Expense contract.
- Acquired knowledge of CLIN structures and their relation to service types for VA Modification Requests.
- Maintained version control of VA's pricing workbooks to ensure data accuracy.
- Reviewed and completed VA Task Order Modification Packages weekly.
- Facilitated communication with various teams to resolve issues and escalations within VA Modification process.
- Created and maintained modification-related tools, including templates and process documentation.
Content Analyst - Inventory
Calero-MDSL
Rochester, NY
09.2019 - 11.2021
- Delivered expertise in TEM Software Solutions and managed client inquiries effectively.
- Collaborated directly with clients during implementation to ensure clear understanding of requirements.
- Conducted data validation and quality assurance on large datasets to improve system accuracy.
- Assisted in user acceptance testing pre-go-live and addressed issues promptly.
- Created and maintained documentation tailored to individual client needs.
- Participated actively in Center of Excellence for Inventory.
Disconnect Provisioner – Specialist II
Windstream Communications, Inc.
Maitland, FL
09.2003 - 09.2019
- Audited disconnect orders from multiple systems for accuracy and compliance.
- Reviewed CSR information via ILEC portals to verify service accuracy.
- Delegated daily orders to team, ensuring timely and accurate provisioning of disconnect services.
- Researched customer accounts to identify correct facilities for disconnection.
- Submitted disconnect orders through various ILEC systems.
- Tracked all submitted orders to confirm proper disconnection from Windstream’s billing account.
- Supervised outsourced associates by auditing ILEC submissions and providing training.
- Managed escalations for erroneous disconnects, restoring services and ensuring customer satisfaction.
Sales Support Representative
Windstream Communications, Inc.
Maitland, FL
09.2003 - 09.2019
- Reviewed all products offered by Windstream to remain informed on changes in offerings and policies.
- Trained sales team on various Windstream systems for contract and order creation.
- Audited customer and product information on contracts for accuracy prior to system entry.
- Ensured consistency of orders by utilizing customer service records and sales information.
- Followed up on orders in the Windstream system to verify correct provisioning and customer satisfaction.
- Identified internal issues while collaborating with multiple teams to resolve problems.
- Managed workload independently, prioritizing tasks effectively to meet deadlines.
- Maintained high standards of quality for contracts and orders throughout processing.
Credentialing/Assistant Facility Manager
Community Health Centers Inc.
Winter Garden, FL
03.1999 - 09.2003
- Collaborated with various health insurance companies to ensure physician credentialing compliance.
- Guided non-credentialed physicians in completing credential forms according to insurance standards.
- Maintained accurate and current records for all physicians requiring credentialing.
- Supported Facilities Manager in new community health center buildouts and remodels.
- Tracked maintenance records for all facilities to ensure operational integrity.
- Supervised maintenance crews and vendors during facility remodels and constructions.
- Ensured adherence to compliance requirements while assisting with credentialing processes.
Dispatcher/Assistant to Facility Manager
Brown Ferris Industries (BFI)
Longwood, FL
05.1995 - 03.1999
- Organized daily schedules and deliveries for commercial clients to enhance efficiency.
- Conducted audits of tickets and client invoices to ensure accurate billing practices.
- Maintained comprehensive inventory of all shipment containers for effective tracking.
- Collaborated with internal teams to ensure timely delivery of containers to clients.
- Delivered exemplary customer service through phone interactions and in-person assistance.
- Executed additional job-related duties as assigned by Facilities Manager.
Education
High School Diploma -
Herndon High School
Herndon, VA06-1983
Skills
- Data Analysis Tools
- Telecommunications Systems
- Vendor Management
- Process Improvement
- Quality Assurance
- Client communication
- Training and coaching
Accomplishments
Recipient of:
Circle of Excellence Award
MBSC Ally of the Month Award
Focused Recognition Award
Timeline
Data Analyst 3
GovCIO
11.2023 - 05.2025
Mid-Level Business Systems Analyst
Octo Consulting
11.2021 - 11.2023
Content Analyst - Inventory
Calero-MDSL
09.2019 - 11.2021
Disconnect Provisioner – Specialist II
Windstream Communications, Inc.
09.2003 - 09.2019
Sales Support Representative
Windstream Communications, Inc.
09.2003 - 09.2019
Credentialing/Assistant Facility Manager
Community Health Centers Inc.
03.1999 - 09.2003
Dispatcher/Assistant to Facility Manager
Brown Ferris Industries (BFI)
05.1995 - 03.1999
High School Diploma -
Herndon High School
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