Teresa Martinez
Grand Prairie,Tx
Summary
Dynamic professional with a proven track record at Diligent Delivery Systems, specializing in team leadership and operational efficiency. Expertise in cash management and KPI reporting, consistently resolving customer inquiries while promoting collaboration. Focused on enhancing service delivery and driving team performance through effective communication and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
THEATER ASSISTANT MANAGER
B&B Theatres
09.2024 - 04.2025
- Developed staff schedules for 60 employees to optimize workforce efficiency.
- Managed store opening and closing procedures to ensure operational consistency.
- Secured cash flow by accurately counting and verifying vault contents daily.
- Booked and confirmed movie schedules on a weekly basis.
- Addressed guest complaints promptly to enhance customer satisfaction.
- Designed task layouts for staff to facilitate seamless operations.
- Completed KPI reports nightly to track performance metrics.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
KEY HOLDER
UNODE50
10.2023 - 09.2024
- Achieved sales quotas while maintaining high standards of customer service.
- Conducted cash register counts and ensured accurate financial reporting.
- Managed inventory counts, tagging, and restocking to maintain product availability.
- Performed online payment entries and assisted with online returns for customer satisfaction.
- Executed opening and closing duties to ensure smooth store operations.
- Facilitated shipping according to customer or store requirements for timely delivery.
- Maintained store cleanliness and organization to enhance shopping experience.
- Set planograms according to instructions to optimize product placement.
WAREHOUSE ASSOCIATE
REV Robotics
11.2022 - 10.2023
- Executed daily order completions in system to maintain workflow efficiency.
- Conducted inventory counts and replenished stock levels as needed.
- Managed order packing processes to ensure timely dispatch.
- Utilized ShipStation and SkuVault for streamlined shipping operations.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
CUSTOMER SERVICE SUPERVISOR
Diligent Delivery Systems
11.2020 - 10.2022
- Managed CSR team to optimize workflow and enhance service delivery.
- Handled inbound and outbound calls, ensuring prompt responses to client inquiries.
- Executed precise filing systems through physical and digital entries.
- Met deadlines for Excel reporting, contributing to timely project completion.
- Maintained data entry accuracy, supporting efficient information retrieval.
- Conducted research aligned with client needs to inform service strategies.
- Oversaw driver manifest delegation to streamline logistics operations.
- Processed emails efficiently, addressing both incoming and outgoing correspondence.
ADMINISTRATIVE QUALITY MANAGER
Diligent Delivery Systems
11.2020 - 10.2022
- Oversaw accurate data entry to ensure reliable reporting.
- Maintained up-to-date cash on delivery information within system.
- Managed accountability for various hubs based on comprehensive reports.
- Engaged in daily billing activities to support financial operations.
- Utilized multiple systems for precise billing reference and tracking.
- Contributed to training initiatives for new systems to enhance team proficiency.
- Facilitated driver entry processes to streamline logistics.
- Cultivated strong client relations to promote satisfaction and retention.
- Assigned work and monitored performance of project personnel.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
ASSISTANT STORE MANAGER
AutoZone Inc
08.2016 - 08.2020
- Supervised staff of six or more to enhance operational effectiveness.
- Handled customer complaints and commendations to improve service quality.
- Maintained high employee confidentiality standards to protect sensitive information.
- Communicated effectively with all levels of supervision, staff, and external customers.
- Promoted teamwork through positive attitude and collaborative approach.
- Demonstrated professional phone etiquette for improved customer interactions.
- Updated reports consistently to ensure accurate record-keeping.
- Coordinated inventory layout and design to maximize profitability.
ASSISTANT LEAD
Hobi International Inc
05.2010 - 06.2014
- Supported supervisory duties to enhance team performance and productivity.
- Executed quality control for inventory and refurbishment processes.
- Conducted heavy data entry to maintain accurate records.
- Captured product photography for online sales, improving visual appeal.
- Facilitated sales department access to streamline product location.
- Coordinated staff effectively through strong interpersonal and verbal communication skills.
- Organized and maintained work areas to maximize operational efficiency.
Education
GED -
Tarrant County College
Fort Worth, TX05-2018
Some College (No Degree) - Computer Science
University of Phoenix
Tempe, AZSkills
- Office equipment operation
- Staff scheduling
- Cash management
- Inventory management
- Customer service
- KPI reporting
- Task organization
- Team leadership
- Conflict resolution
- Data entry
- Operational consistency
- Quality control
- Employee training
- Communication skills
- Strong work ethic
- Interpersonal skills
- Courteous and professional demeanor
- Decision-making
- Verbal and written communication
- Teamwork
- Microsoft Office suite
- Email and calendar management
- Team collaboration tools
- Spreadsheet proficiency
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Food Handler - Sep. 24, 2023 to Sep. 24, 2025
- TABC - Sep. 20, 2023 to Sep. 20, 2025
References
References available upon request.
Timeline
THEATER ASSISTANT MANAGER
B&B Theatres
09.2024 - 04.2025
KEY HOLDER
UNODE50
10.2023 - 09.2024
WAREHOUSE ASSOCIATE
REV Robotics
11.2022 - 10.2023
CUSTOMER SERVICE SUPERVISOR
Diligent Delivery Systems
11.2020 - 10.2022
ADMINISTRATIVE QUALITY MANAGER
Diligent Delivery Systems
11.2020 - 10.2022
ASSISTANT STORE MANAGER
AutoZone Inc
08.2016 - 08.2020
ASSISTANT LEAD
Hobi International Inc
05.2010 - 06.2014
GED -
Tarrant County College
Some College (No Degree) - Computer Science
University of Phoenix
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