Teresa Mazariego
Renton,WA
Summary
Dynamic sales associate with proven success at Albert Lee Appliance, excelling in customer engagement and relationship building. Leveraged exceptional product knowledge and conflict resolution skills to consistently exceed sales goals. Recognized for enhancing customer satisfaction and loyalty through personalized service and effective upselling techniques. Committed to fostering a collaborative team environment.
Overview
27
27
years of professional experience
Work History
Sales Associate
Albert Lee Appliance
04.2020 - Current
- Assisted customers in selecting appliances, ensuring alignment with needs and preferences.
- Developed product knowledge to provide accurate information on features and benefits.
- Collaborated with team members to maintain organized sales floor and inventory displays.
- Demonstrated appliances to customers, highlighting functionality and ease of use.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Trained new associates on sales techniques and store policies to ensure consistent service quality.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to achieve monthly sales targets.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Associate
Idlers Appliance Home
05.2014 - 03.2020
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Developed product knowledge to provide accurate information on features and benefits.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Built relationships with customers to encourage repeat business.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
The Home Depot Inc
05.2005 - 09.2014
- Analyzed customer feedback to identify trends and recommend improvements for product offerings.
- Assisted customers in selecting appliances, ensuring alignment with needs and preferences.
- Prioritized helping customers over completing other routine tasks in store.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about sizing, accessories, and merchandise care.
Correctional Officer
Clallam Bay Corrections Center
05.1999 - 02.2004
- Enforced security protocols to maintain order within facility.
- Conducted regular inspections to identify safety hazards and mitigate risks.
- Monitored inmate activities to ensure compliance with rules and regulations.
- Implemented conflict resolution strategies to de-escalate potential incidents.
- Trained new officers on operational procedures and emergency response protocols.
- Collaborated with healthcare staff to address inmate medical needs effectively.
- Prepared detailed reports documenting incidents and daily activities for review.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Observed behavior of residents individually and in groups.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Interviewed inmates to obtain information and assess needs.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Ensured security of facility perimeter by conducting routine patrols.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to inquiries from inmates and other members of public.
- Restrained juvenile inmates when disturbances required physical intervention.
Education
No Degree - De-escalation Human Behavior
Peninsula College
Port Angeles, WA09.1982
Skills
- Client support
- Collaborative teamwork
- Effective time management
- Effective troubleshooting skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Flexible schedule
- Verbal/written communication
- Conflict resolution
- Sales expertise
- Adapt to diverse groups
- Policy and procedure adherence
- Task prioritization
- Excellent communication skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Persuasion techniques
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Product sales
- Customer needs assessment
- Sales strategies
Accomplishments
- Exceeded monthly quota.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Languages
Spanish
Limited Working
Interests
- Learning new cooking techniques and expanding my culinary skills
- I like working with my hands and fixing things
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Baking
- I participate in low-impact exercises to strengthen core muscles
- Watching Movies and TV Shows
- Music
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Volunteering at local animal shelters and rescue organizations
- Animal Care
- Reading
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Camping
Timeline
Sales Associate
Albert Lee Appliance
04.2020 - Current
Sales Associate
Idlers Appliance Home
05.2014 - 03.2020
Sales Associate
The Home Depot Inc
05.2005 - 09.2014
Correctional Officer
Clallam Bay Corrections Center
05.1999 - 02.2004
No Degree - De-escalation Human Behavior
Peninsula College