Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Teresa McCollum

Teresa McCollum

San Jose,California

Summary

With a diverse background in the print industry, I have gained extensive experience in various areas. Starting as a graphic designer, I quickly progressed to the role of manager in small commercial print shops. Throughout my career, I have acquired hands-on expertise in operating bindery equipment, mailing machines, digital presses, as well as managing warehouse and fulfillment operations. More recently, I transitioned into the online realm of print, where I successfully oversaw multiple ordering portal builds and developed comprehensive project plans using Zoho. In this capacity, I effectively facilitated communication between different departments and collaborated directly with clients to ensure timely product launches. Additionally, my experience working in the IT department alongside both internal and external developers further enhances my skill set.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Brand Ambassador

Churn Foods
03.2023 - Current
  • Effectively communicate product features, benefits, and pricing to customers
  • Demonstrate in-depth knowledge of our products or services and answer any questions customers may have
  • Assist customers in making purchasing decisions by offering comparisons and upselling
  • Performed live demonstration of featured products to customers
  • Interact with customers, gathering product feedback for Management

Online Project Manager

Lahlouh Inc
03.2018 - 09.2023
  • Project Managed multiple portal build projects simultaneously, ensuring all deadlines were met and resources are allocated efficiently
  • Ran daily/weekly Project meetings with key Stakeholders/Team Members from multiple departments
  • Included project status, follow up, at risk assessment, reported impact to project due dates
  • Maintained high volume email correspondence daily with customers and internal departments
  • Conducted thorough proofreading and quality checks on final deliverables, ensuring accuracy, consistency, and adherence to project and brand specifications
  • Composed and maintained Scope of Work documentation
  • Developed and maintained ISO processes/procedures documentation

Senior Estimator

Tapp Label Company
03.2018 - 12.2020
  • Reviewed all specifications for custom label projects, provided via email from Sales and direct with customers
  • Identified what equipment to run each job using Flexography/Digital/Offset machines effectively and efficiently
  • Input all data including material, type of dies needed and all specification into estimating software
  • Submitted Estimates direct to Sales staff and applied the specified mark-up
  • Communicated customer/internal requirements with detail and accuracy to all departments
  • Worked directly with production to assure the correct specifications we used for estimates
  • Participated in daily production meetings, reviewing outstanding estimate requests with all departments

Education

High School Graduate -

San Leandro High School
San Leandro, California

Graphic Art Certificate -

Laney College
Oakland, California

Skills

  • Zoho
  • Jira
  • Microsoft Office 365
  • Adobe Acrobat
  • SharePoint
  • Data Entry
  • Project Management
  • Problem Solving
  • Customer Service
  • Smartsheet
  • Microsoft Teams
  • VeraCore OMS
  • WMS
  • EFI PACE
  • JMS
  • PageDNA
  • Docusign
  • Mail Chimp

Certification

Graphic Arts

Timeline

Lead Brand Ambassador

Churn Foods
03.2023 - Current

Senior Estimator

Tapp Label Company
03.2018 - 12.2020

Online Project Manager

Lahlouh Inc
03.2018 - 09.2023

High School Graduate -

San Leandro High School

Graphic Art Certificate -

Laney College
Teresa McCollum