Summary
Overview
Work History
Education
Skills
Interests
Timeline
SalesAssociate

Hailey Mikulec

Tonawanda,NY

Summary

Dynamic and dependable professional with a strong background in customer service at Churn Soft Serve and HomeGoods. Skilled in building relationships and enhancing customer satisfaction through efficient service and effective communication. Proven ability to help manage high-pressure situations while maintaining a clean and organized workspace, ensuring compliance with health regulations.

Experienced with customer service, ensuring positive interactions and satisfaction. Utilizes skills in food preparation and hygiene to maintain high standards. Knowledge of teamwork and adaptability, ensuring smooth operations and customer satisfaction. Reliable with teamwork and building healthy relationships with colleagues.

Overview

2
2
years of professional experience

Work History

Ice Cream Server

Churn Soft Serve
05.2024 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Provided support to fellow team members when needed, creating a cohesive work environment.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during rush hours

Sales Associate

HomeGoods
02.2023 - Current
  • Organized shelves to maintain store visual appeal, engage customers, and make visibly pleasing
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided feedback to customer questions about colors and furniture for decorating.
  • Unboxed and sorted items onto tanks for easy stocking of shelves.

Education

Bachelor Of Arts And Science - Criminal Justice

Niagara University
Niagara Falls, NY

Skills

  • Customer engagement
  • Teamwork
  • Patience and empathy
  • Customer service
  • Cleaning and organization
  • Cash handling
  • Dependable and responsible
  • Speed and efficiency
  • Reliability and punctuality
  • Retail Sales
  • Fast learner

Interests

Animal Care Hiking Camping Gardening Cooking Baking

Timeline

Ice Cream Server

Churn Soft Serve
05.2024 - Current

Sales Associate

HomeGoods
02.2023 - Current

Bachelor Of Arts And Science - Criminal Justice

Niagara University

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Hailey Mikulec