Teresa Mckinnies
Jacksonville,FL
Summary
Accomplished leader at Fantanatics, enhancing team performance through strategic problem-solving and effective people management. Streamlined operations, boosting customer satisfaction by 20%. Cultivated a collaborative environment, empowering staff with targeted coaching and clear communication. Demonstrated attention to detail in risk management, ensuring project success and fostering professional growth.
Overview
12
12
years of professional experience
Work History
Team Leader
Fantanatics
04.2011 - 12.2022
- Led team in achieving operational goals through effective communication and collaboration.
- Streamlined processes to enhance workflow efficiency within team operations.
- Trained new staff on company policies, procedures, and best practices.
- Monitored performance metrics to identify areas for improvement and implement solutions.
- Fostered a positive work environment by promoting teamwork and employee engagement.
- Conducted regular performance reviews, providing feedback to support professional growth.
- Developed training materials to enhance onboarding experiences for new employees.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Ribault High School
Winton DriveSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
Additional Information
I am a small business owner.
Tmac cleaning services LLC.
Establish Dec 2022.
Timeline
Team Leader
Fantanatics
04.2011 - 12.2022
Ribault High School
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