Teresa Mendez
Chicago ,IL
Summary
Dynamic and highly dependable professional with extensive experience in Auto Parts, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in training staff and optimizing operations, consistently achieving sales goals and improving service delivery.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
Chicago, IL
04.2024 - Current
- Assisted in overseeing daily operations, ensuring compliance with company policies and procedures.
- Coordinated staff schedules to optimize labor efficiency and meet customer demands.
- Monitored inventory levels, implemented stock replenishment strategies to minimize shortages.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interacted well with customers to build connections and nurture relationships.
Commercial Parts Professional
CARQUEST
Chicago, IL
04.2019 - 05.2024
- ensuring timely delivery of products while minimizing transportation costs
- Built and maintained network of second source suppliers.
- Achieved personal and store sales goals and service objectives.
- Ordered parts for customers, repair shops, and service departments.
- Supervised and trained staff on product knowledge and customer service.
- Trained new employees on product knowledge, customer interaction, and operational procedures.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Commercial Parts Professional
Auto Zone Auto Parts
Chicago, IL
06.2016 - 04.2019
- Assisted customers in identifying and sourcing automotive parts for various vehicle models.
- Maintained inventory accuracy through regular stock checks and data entry into inventory management systems.
- Provided technical support to customers regarding part specifications and compatibility.
- Processed customer transactions efficiently using point-of-sale systems while ensuring accurate cash handling.
- Collaborated with team members to improve customer service delivery and enhance overall store performance.
- Trained new employees on product knowledge, customer interaction, and operational procedures.
- Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
- Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
- managed inventory, damaged goods and backorders.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Education
High School Diploma - Computer Science
Aspira Mirta Ramirez
Chicago, IL06.2010
Skills
Fast learner
Highly dependable
Excellent attention to detail
Great communication
Well motivated
Timeline
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
04.2024 - Current
Commercial Parts Professional
CARQUEST
04.2019 - 05.2024
Commercial Parts Professional
Auto Zone Auto Parts
06.2016 - 04.2019
High School Diploma - Computer Science
Aspira Mirta Ramirez