Joel Ocon
Corsicana
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
T-MOBILE
655 W Illinois Ave Dallas Tx 75224
02.2020 - Current
- Led daily operations to enhance customer satisfaction and optimize store performance.
- Developed and implemented staff training programs to improve service quality and operational efficiency.
- Analyzed sales data to identify trends, informing inventory management and merchandising strategies.
- Coordinated team scheduling to ensure adequate coverage during peak hours, improving workflow efficiency.
- Oversaw visual merchandising standards, enhancing store aesthetics to attract customers and drive sales.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Fabricator
Viking Supply Net
Irving, TX
10.2019 - 01.2020
- Bundle pipes for sprinklers
- Fabricate, inspect welds, grind and paint, lift 50-80 pounds.
- Drive forklift
Store manager
Sprint
Red Oak, TX
11.2017 - 10.2019
- I market to bring in traffic due to slow location.
- Maximizing and never settling for the minimum.
- Give customers the best experience.
- Resolve phone issues.
- Meet quota.
- Cold calls.
- Make 5 min friends.
- Train new hires.
- Setting up business partnerships.
- Setting up events.
- Handle scheduling and operational.
- Started as a rep as of March 9th, 2019 to May 17th and then got promoted to sales lead till August 12th and then got promoted to assistant manager till January of 2019 and now a store manager due to my numbers and accomplishments.
- Customer service
- Managed a staff of 8 employees
- Managed daily operations, administrative duties, scheduling, and sales
- Performed official money count every shift
- Conducted training sessions
- Ensured consistent store productivity and metrics that increased sales and profitability
- Demonstrated excellent people skills in both client and employee relationships
Sales Associate
Journeys
Irving, TX
11.2017 - 03.2018
- Maximize & upsell, convince customers to buy our product
Lead Cashier
Taco Bell
Corsicana, TX
04.2016 - 10.2017
- Lead the night shift, cook and prep food & then went to cashier as well.
Cashier and Cook
Sonic Drive-In
Corsicana, TX
03.2015 - 11.2015
- Car hop orders to customers, take orders and cook/prep meals
Cook/Prep Cook/Cashier
CiCi's Pizza
Corsicana, TX
07.2014 - 02.2015
- Cook and prep the pizza.
- Stock the front and cashier, dealing with customers all day.
Education
High school or equivalent -
Corsica High School
Corsicana, TXSkills
- Cold Calling
- Sales
- Salesforce
- Account Management
- Data Entry
- Powerpoint
- Inventory Management
- Customer Service
- Cash Handling
- Retail
- Payroll
- Retail Management
- Scheduling
- Merchandising
- Team Building
- Management
- Microsoft Excel
- Marketing
- Receptionist
- Training
- Operations
- Spanish
- Inventory
- Money Handling
- Fast Learner
- Time Management
- Word
- Excel
- Problem-solving
- Customer service
- Customer service and engagement
- Customer experience
- Sales analytics implementation
- Relationship building
- Staff management
- Goals and performance
- Sales team training
Accomplishments
- Supervised team of 10 staff members.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Customer service & sales Professional
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
T-MOBILE
02.2020 - Current
Fabricator
Viking Supply Net
10.2019 - 01.2020
Store manager
Sprint
11.2017 - 10.2019
Sales Associate
Journeys
11.2017 - 03.2018
Lead Cashier
Taco Bell
04.2016 - 10.2017
Cashier and Cook
Sonic Drive-In
03.2015 - 11.2015
Cook/Prep Cook/Cashier
CiCi's Pizza
07.2014 - 02.2015
High school or equivalent -
Corsica High School