Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
Generic

Joel Ocon

Corsicana

Summary

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

T-MOBILE
02.2020 - Current
  • Led daily operations to enhance customer satisfaction and optimize store performance.
  • Developed and implemented staff training programs to improve service quality and operational efficiency.
  • Analyzed sales data to identify trends, informing inventory management and merchandising strategies.
  • Coordinated team scheduling to ensure adequate coverage during peak hours, improving workflow efficiency.
  • Oversaw visual merchandising standards, enhancing store aesthetics to attract customers and drive sales.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Fabricator

Viking Supply Net
10.2019 - 01.2020
  • Bundle pipes for sprinklers
  • Fabricate, inspect welds, grind and paint, lift 50-80 pounds.
  • Drive forklift

Store manager

Sprint
11.2017 - 10.2019
  • I market to bring in traffic due to slow location.
  • Maximizing and never settling for the minimum.
  • Give customers the best experience.
  • Resolve phone issues.
  • Meet quota.
  • Cold calls.
  • Make 5 min friends.
  • Train new hires.
  • Setting up business partnerships.
  • Setting up events.
  • Handle scheduling and operational.
  • Started as a rep as of March 9th, 2019 to May 17th and then got promoted to sales lead till August 12th and then got promoted to assistant manager till January of 2019 and now a store manager due to my numbers and accomplishments.
  • Customer service
  • Managed a staff of 8 employees
  • Managed daily operations, administrative duties, scheduling, and sales
  • Performed official money count every shift
  • Conducted training sessions
  • Ensured consistent store productivity and metrics that increased sales and profitability
  • Demonstrated excellent people skills in both client and employee relationships

Sales Associate

Journeys
11.2017 - 03.2018
  • Maximize & upsell, convince customers to buy our product

Lead Cashier

Taco Bell
04.2016 - 10.2017
  • Lead the night shift, cook and prep food & then went to cashier as well.

Cashier and Cook

Sonic Drive-In
03.2015 - 11.2015
  • Car hop orders to customers, take orders and cook/prep meals

Cook/Prep Cook/Cashier

CiCi's Pizza
07.2014 - 02.2015
  • Cook and prep the pizza.
  • Stock the front and cashier, dealing with customers all day.

Education

High school or equivalent -

Corsica High School
Corsicana, TX

Skills

  • Cold Calling
  • Sales
  • Salesforce
  • Account Management
  • Data Entry
  • Powerpoint
  • Inventory Management
  • Customer Service
  • Cash Handling
  • Retail
  • Payroll
  • Retail Management
  • Scheduling
  • Merchandising
  • Team Building
  • Management
  • Microsoft Excel
  • Marketing
  • Receptionist
  • Training
  • Operations
  • Spanish
  • Inventory
  • Money Handling
  • Fast Learner
  • Time Management
  • Word
  • Excel
  • Problem-solving
  • Customer service
  • Customer service and engagement
  • Customer experience
  • Sales analytics implementation
  • Relationship building
  • Staff management
  • Goals and performance
  • Sales team training

Accomplishments

  • Supervised team of 10 staff members.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: Customer service & sales Professional

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

T-MOBILE
02.2020 - Current

Fabricator

Viking Supply Net
10.2019 - 01.2020

Store manager

Sprint
11.2017 - 10.2019

Sales Associate

Journeys
11.2017 - 03.2018

Lead Cashier

Taco Bell
04.2016 - 10.2017

Cashier and Cook

Sonic Drive-In
03.2015 - 11.2015

Cook/Prep Cook/Cashier

CiCi's Pizza
07.2014 - 02.2015

High school or equivalent -

Corsica High School

Similar Profiles

CREATE PROFILE