Teresa Meyers

SDS Lead Region Teams through the country, Dispatch technicians to service calls, installs and preventive maintenance work, Communicate with internal and external customers via Teams, Phone, Conference Calls and Email, Planning and scheduling daily schedules, update customer portals, Updating company systems with scheduled dates and notes (including OTC adjustment for billing and estimates), Training other team members, implement processes and procedures to workflow, Create general reporting, Problem Solving, Multi-Tasking

• Dispatch technicians for service and installs, source products and materials, process product returns, prepare payroll office and technician's payroll, account receivables and payables, human resource and employee insurance, maintain confidential files, direct customer service, reconcile petty cash and company credit card, generate customer quotes and correspondence, disburse incoming sales leads, track work orders and maintain customer data base, register President and employee conventions/trainings, carried and responded to on-call pager, retrieve after hours messages, maintenance of office equipment, coordinated office move, hired and trained replacement for my relocation to Indianapolis.

• Accounts payable/accounts receivable; prepare office and technician's payroll, maintain and process tax and insurance documents, plan and coordinate the President's and other employee's travel or training arrangements, disburse incoming sales leads, create and implement new procedures, answer phone and retrieve messages, maintain company confidential files, reconcile petty cash, general correspondence, process customer payments, source products and materials, process background paperwork, and fingerprint employees, human resource functions.

• Prepare documents for CEO, provide customer service to hospital accounts, source information on the Internet, plan and coordinate CEO travel arrangements, screen calls, produce written and computerized service calls, order parts form vendors, mark up product for profit, track returned defects and cores, carry on-call pager, assist VP with system, backup contact for security system, reconcile company purchasing card, schedule service with VOC and OEMs, manager for two of the employees in the office.

• Purchasing product to fill customer orders and production demands, shipping and receiving functions, handle customer or vendor returns, maintain computer inventory and office correspondence, troubleshooting basic computer problems with Windows, applications, and hardware, install/upgrade applications, maintain all office equipment, assist in preparing for medical device shows, process GLs, payables, and receivables paperwork, customer service, review and maintain reports.

• Process FCR/Sales Consultant and Service Technicians payroll, enter and approve all contracts, perform human resource functions for new hires, collect and review regional account payables, extensive customer service, purchase office supplies, reconcile company purchasing card, supervise cleaning crew, generate correspondence for the operations manager and regional director, maintenance of office equipment via service contracts, process customer billing information, maintain customer and human resource files, generate written correspondence to regional administrators, plan and coordinate regional meetings including travel arrangements, enter inventory into computer, schedule service calls, hold biweekly administrative conference calls, troubleshoot and provide contacts to branches in the region, generate and maintain reports, contact agencies for temporary assistance, arrange freight shipments.