Summary
Overview
Work History
Skills
Education
Accomplishments
Certification
Languages
Timeline
References
References
SoftwareEngineer
Teresa Meza

Teresa Meza

San Bernardino,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience
1
1
Certificate

Work History

Customer Service Supervisor

Ashley Furniture Homestore
Colton, CA
03.2008 - Current
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Drove positive customer satisfaction levels by providing successful training to associates.
  • Interpreted and explained work procedures and policies to brief staff.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Answered phone calls and responded to questions and concerns.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Interviewed, hired and trained staff to meet company objectives.
  • Monitored phone calls to provide feedback and coaching.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Delegated work to staff, setting priorities and goals.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Medical Billing Specialist

Compliance Billing
San Bernardino, Ca
05.2004 - 10.2008
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.

Parts/Inventory Specialist

Villa Honda
Hemet, Ca
02.1998 - 05.2004
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Followed orders precisely for correct items, sizes and quantities.
  • Safely and securely loaded items to prevent damage during transport.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Supervised and trained new staff in performing census.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Performed data entry and completed proper paperwork.
  • Picked and packed order items.

Skills

  • Complaint Resolution
  • One Call Resolution
  • Handling Escalations
  • Work Prioritization
  • Decision-Making
  • Performance Evaluations
  • Delegating Work
  • Team Building and Leadership
  • Issue Resolution
  • Problem-Solving
  • Customer Service
  • Employee Scheduling
  • Customer Relationship Management (CRM)
  • Proficient in Outlook/Microsoft
  • New Hire Training

Education

High School Diploma -

San Jacinto High School
San Jacinto, CA
06.1990

Accomplishments

  • Peoples Champion

Certification

  • Medical Billing and Insurance Coding 2004

Languages

Spanish
Professional

Timeline

Customer Service Supervisor

Ashley Furniture Homestore
03.2008 - Current

Medical Billing Specialist

Compliance Billing
05.2004 - 10.2008

Parts/Inventory Specialist

Villa Honda
02.1998 - 05.2004

High School Diploma -

San Jacinto High School

References

References available upon request.

Teresa Contreras

951-712-4468

my friend of 37 years

Reyna Bernardino

909-522-0380

my friend of 16 years

Raquel Corona

909-510-2586

my friend of 4 years

Connie Pacheco

951-906-4804

my friend of 9 years

Myra Tan

951-965-7854

my friend of 15 years

References

References available upon request.

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Teresa Meza