Teresa Moore
Various Local Retailers
Newark,OH
32
years of professional experience
Motivated retired employee from an electric utility company with 39 years of experience looking to put my skills to use.
Work History
Various Part Time Jobs
9 Years 4 Months- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Performed various administrative functions, including scheduling CAP (Customer Appreciation Program) items.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Greeted clients upon arrival, offered assistance and answered questions to build rapport and retention
- Minimized interruptions for office team members by screening incoming calls and visitors
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations, and provided exceptional service.
Distribution Work Scheduler Sr
9 Years- Scheduled jobs for the distribution line and service crews
- Managed and scheduled the PUCO required yearly maintenance programs
- Requested materials to be ordered by the storeroom for availability of the crews by the required schedule date
- Scheduled special equipment shared by multiple AEP locations
- Received and tracked jobs from the Engineering department
- Spoke to customers to schedule service work
Distribution Dispatcher and Switching Dispatcher
3 Years 11 Months- Received electrical outage calls and dispatched them to the appropriate line crew or servicer
- Prioritized emergencies and routine requests based on service impact and safety requirements.
- Communicated clear instructions to field crews using radio and telephone systems.
- Maintained detailed incident documentation to support safe, timely utility operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Facilitated safe energization of power lines to ensure continuous service during regular and storm events
- Drafted switching orders for distribution switching, facilitating safe and efficient operation of the distribution system
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Distribution Customer Design Sr
10 Years- Met with customers needing electric service to discuss different methods and costs to supply electric
- Staked jobs in the field to indicate the location of electric facilities
- Wrote jobs to provide the materials for new electric line construction
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
Education
High School Diploma
Skills
Strong verbal communication
Project management
Self-motivated
Very organized
Dependable
Detail oriented
Timeline
Various Part Time Jobs
Various Local Retailers
07.2017 - CurrentRead More
Distribution Work Scheduler Sr
American Electric Power
05.2008 - 05.2017Read More
Distribution Dispatcher and Switching Dispatcher
American Electric Power
06.2004 - 05.2008Read More
Distribution Customer Design Sr
American Electric Power
06.1994 - 06.2004Read More
Tri Valley High School
High School Diploma
Read More
References
James Sayre
American Electric Power
Scheduling Group Supervisor
(now retired)
740-312-0410
Michelle Wolfe
Kay Jewelers
Store Manager
1-843-503-9544