Open To Work
Teresa M Ordaz-Wood
Business Management
Pekin,USA
Summary
Achieved high levels of customer retention through effective management of retail operations. Enhanced visual merchandising strategies to boost sales performance. Cultivated a knowledgeable team that consistently delivered exceptional customer service.
Overview
20
20
years of professional experience
Work History
Sales Manager
CosmoProf Beauty Supply
East Peoria, IL
11.2009 - Current
- Orchestrated strategic planning and training initiatives to enhance sales team performance and achieve revenue targets.
- Analyzed market trends and implemented creative merchandising solutions to improve product visibility and foster customer interaction.
- Identified and assessed market trends to drive growth initiatives and strengthen competitive advantage.
- Nurtured connections with key clients, focusing on loyalty enhancement and repeat business growth within territory.
- Analyzed and restructured sales procedures, resulting in increased efficiency and faster resolution of customer inquiries.
- Provided strategic mentorship to junior sales staff, focusing on best practices and career advancement opportunities.
- Engaged in cross-departmental collaboration to integrate marketing and operations insights into cohesive sales strategies that support business aims.
- Analyzed team performance through regular evaluations, offering insights to promote accountability and drive success.
- Resolved customer relations issues effectively, fostering quick resolutions and promoting overall client satisfaction.
- Analyzed market trends and devised innovative sales strategies to boost overall sales performance.
- Nurtured lasting client partnerships through proactive customer service initiatives and systematic follow-up strategies.
- Implemented relationship-building strategies for key accounts, driving repeat business and strengthening customer loyalty.
Training Store Manager
CosmoProf
Pekin, IL, USA
03.2013 - 03.2023
- Achieved effective personnel management through strategic hiring, training, and evaluation processes. Delivered well-structured work schedules that maximized operational efficiency. Fostered a high-performing team culture that contributed to overall business objectives.
- Designed and implemented comprehensive procedures and objectives to drive organizational success.
- Supervised staff performance and provided strategic direction to foster a collaborative work environment.
- Addressed customer needs by providing assistance, responding to inquiries, and effectively managing complaints.
- Achieved high levels of accuracy in cash handling through diligent oversight. Streamlined cash processing procedures, resulting in reduced transaction times. Enhanced cash management practices, contributing to overall operational efficiency.
- Implemented strategies to promote a culture of customer service, leading to increased loyalty and retention rates.
- Implemented strategies to promote a culture of exceptional customer service, driving team engagement and loyalty.
Acting District Manager
CosmoProf
Bloomington, IL
04.2021 - 10.2021
- Conducted in-depth analysis of key metrics, resulting in the development of strategic solutions to reduce operational deficiencies and financial risks.
- Facilitated improvements in district operations through strategic motivation of managers, leading to positive advancements in staffing management.
- Developed and managed marketing strategies while delivering exceptional customer service to promote business growth.
- Implemented strategies that resulted in district 551 securing the highest completion rate of Athena tasks this quarter.
- Cultivated a supportive environment for customers to encourage loyalty and retention in reward credit card applications.
- Identified and engaged potential candidates for various roles, ensuring adequate staffing from sales associates to store managers.
- Cultivated a culture of excellence among managers by serving as a positive role model for staff.
Education
Cosmetology -
Oehrlein School of Cosmetology
East Peoria, IL1986
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Illinois Valley Central
Chillicothe, IL05.1985
Skills
Demonstrated clear strategic thinking and nurtured an inspirational mindset to drive team motivation
Executed strategic initiatives by leveraging extensive business development experience to optimize performance
Facilitated team collaboration and made informed decisions to enhance operational efficiency
Analyzed market trends and executed sales strategies to achieve revenue growth and broaden market reach
Engaged with customers to build and maintain lasting relationships, promoting satisfaction and loyalty
Mentored and developed a high-performing team of managers to achieve strategic objectives
Supervised project delivery processes to guarantee adherence to company standards while optimizing profitability
Identified and integrated innovative strategies and techniques to preserve competitive edge in the industry
Timeline
Acting District Manager
CosmoProf
04.2021 - 10.2021
Training Store Manager
CosmoProf
03.2013 - 03.2023
Sales Manager
CosmoProf Beauty Supply
11.2009 - Current
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Illinois Valley Central
Cosmetology -
Oehrlein School of Cosmetology