Teresa Murillo Alfaro
Salem
Summary
Dynamic and detail-oriented professional with experience as a Doctor's Assistant at Pacific Eye Group. Proficient in electronic medical records and appointment scheduling, I excel in providing exceptional patient care and support. Bilingual in Spanish, I effectively communicate with diverse patient populations, ensuring a seamless healthcare experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Doctor's Assistant
Pacific Eye Group
Salem, OR
09.2024 - Current
- Assisted in patient check-in and registration processes.
- Scheduled appointments and managed doctor calendar efficiently.
- Prepared examination rooms to ensure cleanliness and readiness for patients.
- Documented patient medical histories and updated electronic health records accurately.
- Work in a team setting, provide support, and guidance
- Secure faxing/Record transmission
- Work efficiently on a multi-line phone system
- Verify insurance coverages and determine eligibility before or at patient appointment time
- Directly reach out to insurance carriers to clarify patients coverages
- Conduct contact lens insertion and removal classes
- Translate for optometrist for Spanish speakers
Customer Specialist
CarMax
Salem, OR
11.2022 - 09.2024
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Retail Sales Associate
Walmart
Salem, OR
11.2021 - 10.2022
- Trained new associates on store policies, sales strategies, and customer service best practices.
- Implemented visual merchandising standards to optimize product presentation and attract customer interest.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Monitored fitting rooms to promptly assist guests
- Maintained cleanliness and organization of fitting rooms to enhance customer experience.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
High School Diploma -
South Salem High School
Salem, ORHigh School Diploma -
Chemeketa Community College
Salem, Oregon, OR06-2026
Skills
- Electronic medical records
- Fluent in Spanish
- Appointment scheduling
- Telephone etiquette
- Front desk operations
- Medical terminology
Certification
Certified Clinical Specialist
Languages
Spanish
Native or Bilingual
Timeline
Doctor's Assistant
Pacific Eye Group
09.2024 - Current
Customer Specialist
CarMax
11.2022 - 09.2024
Retail Sales Associate
Walmart
11.2021 - 10.2022
High School Diploma -
South Salem High School
High School Diploma -
Chemeketa Community College