Teresa Nagle

Maintained accurate records of guest information.

Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Maintained clean and organized front desk area.

Oversaw fast-paced front desk operations and guests' needs at busy facility.

Greeted visitors and members upon arrival, offered assistance, and answered questions to build rapport and retention.

Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding member service experiences.

Resolved guest issues promptly, resulting in positive feedback and return visits.

Developed strong relationships with members and guest for repeat business through personalized attention to their preferences.

Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.

Increased member loyalty with exceptional communication skills and personalized service.

Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.

Monitored lobby area for cleanliness and comfort, ensuring positive first impression.

Wrote orders and conducted monthly inventory of concessions and front desk supplies.

Facilitated welcoming environment, greeting guests upon arrival.

Ensured accurate billing and payment processing, reducing errors and guest disputes.

Increased repeat business by developing personal connections with guests and addressing their needs.

Developed and maintained positive relationships with guests for satisfaction.

Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

• Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
• Streamlined inventory management with accurate tracking and timely replenishment of stock.
• Managed store inventory and stock levels to maintain availability of products.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Led by example, demonstrating strong work ethic and commitment to excellence.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Completed store opening and closing procedures by counting drawers and managing security.

Demonstrated exemplary customer service by engaging clients on sales floor.

Trained new associates in successful sales and performance strategies.

Set up and ran machinery to produce exceptional products for industrial needs.

Set up and adjusted equipment and properly configured machines for daily operation.

Met or exceeded product production goals

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Operated various types of machinery, contributing to the successful completion of diverse projects.
• Upheld high-quality standards while meeting tight deadlines during periods of increased demand.

Worked in several departments as needed.

Produce: set displays, trim, rotate, stack various fruit and vegetables, set ads

Frozen Foods: unload truck, stock floor freezers, organize overstock freezer, set ads

Dairy: unload truck, stock coolers, organize overstock cooler. set ads

Grocery: 3rd shift night stock of all grocery isles

Cashier: ring customers, count drawers, prepare deposits, stock front end displays