Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Teresa Nagora

Staten Island,NY

Summary

Available for Long Term Administrative Employment!

Skilled and Experienced Office Administrator, Administrative Assistant and / or Customer Service Rep With excellent communicative skills in Medical Office or Light/Heavy Construction Company Policies & Linguistics. Proficient in Typing- Microsoft Office/Word/Excel Programs; PowerPoint; Payroll Reports; Business Air Travel

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Administrator/ Office Manager

ALL FURNITURE SERVICES
01.2011 - 01.2024
  • Train Clerical Aids as per duties described
  • Various Administrative Duties in the absence of Company President; Air Travel to Nationwide Locations
  • Utilized dual addresses (New York & Florida) for Home Office Efficiency; Implement Covid-19 Office Guidelines

Customer Service Representative

CCMC- Customer Service Solution
01.2015 - 01.2020
  • Resolve customer complaints via phone, email, and postal / written correspondence
  • Take payment information and other pertinent information such as addresses and phone numbers

Front Desk Administrative

DIAMOND BRACES
01.2014 - 01.2015
  • Welcome patients in person or on the telephone; answer or refer inquiries
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information
  • Ensure availability of treatment information by filing and retrieving patient records
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area

Clerical Aid / Woman Based Enterprise Apprentice Program ( MWBE)

CITY OF NEW YORK PARKS & RECREATION
01.2010 - 01.2014
  • Assist City Engineers, check mathematical calculations, file vehicle maintenance logs, daily reports
  • Convert Bid Item Units to Dollar Amounts (Cubic Yards, Square Yards, Lineal Feet, Lbs., etc)
  • Answer and direct multi-line phone calls at very busy Silver Lake Park Personnel Office
  • Review payroll files and records to answer requests for information and FOILs for City Attorneys
  • Prepare and send outgoing mail and packages
  • General office skills and maintenance, meet and greet guests, contractors, City Officials & Politicians

Sales Representative

EPIC DESIGN
01.2008 - 01.2010
  • Answer and resolve customer questions and concerns
  • Assist customers in choices of merchandise, appropriate sizes or colors
  • Promote and sell products and operate cash register, General Sales duties

Education

High School Graduate -

Staten Island, New York

WMBE Apprentice Program -

The City of New York
Staten Island, New York

Skills

  • Database entry
  • Mail handling
  • Bookkeeping
  • Telephone reception
  • Leadership and supervision
  • Schedule and calendar management

Certification

The City of New York WMBE Apprentice Program, Mr. Bockowski, Capital Projects Project Manager / Senior Engineer / Mayoral Rep.

References

CP Perma Paving Construction, 718-356-6619, 718-356-5998, Sal Pasciuta

Timeline

Customer Service Representative

CCMC- Customer Service Solution
01.2015 - 01.2020

Front Desk Administrative

DIAMOND BRACES
01.2014 - 01.2015

Office Administrator/ Office Manager

ALL FURNITURE SERVICES
01.2011 - 01.2024

Clerical Aid / Woman Based Enterprise Apprentice Program ( MWBE)

CITY OF NEW YORK PARKS & RECREATION
01.2010 - 01.2014

Sales Representative

EPIC DESIGN
01.2008 - 01.2010

WMBE Apprentice Program -

The City of New York

High School Graduate -

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Teresa Nagora