Skilyn navas calderon

Charlotte

Summary

Dynamic office administrator with a solid background in customer service and call management. Skilled in efficient scheduling and documentation management, ensuring exceptional client experiences and operational efficiency.

Overview

years of professional experience

Work History

Office Administrator /Office Administator /Customer Service Coordinator

Liveline Electric

Charlotte, NC

11.2024 - 02.2026

Facilitated communication by answering and directing a significant number of incoming calls from residential and commercial clients.
Coordinated service call scheduling for electrical and HVAC systems to ensure timely maintenance and emergency response.
Streamlined scheduling processes for field technicians, focusing on maximizing operational efficiency and reducing response times.
maintained accurate customers profiles service histories and work order documentations
communicated service updates appointment conformations and follow up with customers
assisted with invoicing billing payment processing and basic accounts support
entered service tickets and updated job statuses in company software systems
organized internal files, service reports, and compliance documentation
supported management with reporting and daily operational tasks
Ensured office procedures aligned with company standers and service protocols
Coordinated scheduling for team meetings and appointments, optimizing time management across departments.
Managed daily office operations, ensuring efficient workflow and adherence to company policies.

Administrative Assistant

Ransons RIdge Assisted Living

Huntersville, NC

09.2023 - 11.2024

Managed scheduling and coordination of resident appointments and activities.
Maintained accurate records of resident information and care plans.
Facilitated communication between residents, families, and healthcare providers.
Assisted in organizing events to enhance community engagement among residents.

Education

High School Diploma -

Hopewell Highschool

Huntersville , NC

Skills

Electrical / HVAC service scheduling and dispatch coordination
Customer service and call management
Work order and service ticket processing
Invoicing and billing support
Data entry and documentation management
Office operations support
Technician schedule coordination

Microsoft office and office software systems
Time management and multitasking
Professional communication
Time management
Office administration
Administrative support
Database entry

Languages

Spanish

Native or Bilingual

Timeline