Teresa Novotni
Thornville,OH
Summary
Dynamic and results-oriented professional with extensive experience in diverse roles, including a pivotal position at Crossfit Torsion. Excelled in client retention strategies and class management, significantly enhancing customer satisfaction and team effectiveness. Proven expertise in public relations and certified Level 2 Coaching, adept at delivering individualized instruction and achieving notable achievements in community engagement and service excellence.
Overview
13
13
years of professional experience
Work History
CrossFit Coach
Crossfit Torsion
12.2021 - Current
- Modified exercises to meet specific participant limitations and needs.
- Listened to member concerns and resolved issues promptly to maintain satisfaction.
- Attended diverse learning opportunities and maintained peak personal fitness levels.
- Integrated into facility culture to maximize effectiveness of coaching team.
Customer Service Representative
Atlas Butler
11.2019 - 09.2021
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Firefighter/Paramedic
Multiple
07.2012 - 04.2020
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Education
High School Diploma -
Sheridan High School
Thornville, OHSkills
- Certified Level 2 Coach
- Class management
- Client retention strategies
- Public relations
- Individualized instruction
- Complaint resolution
- Professional telephone demeanor
- Customer service
Timeline
CrossFit Coach
Crossfit Torsion
12.2021 - Current
Customer Service Representative
Atlas Butler
11.2019 - 09.2021
Firefighter/Paramedic
Multiple
07.2012 - 04.2020
High School Diploma -
Sheridan High School
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