Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Teresa Ogeay

Teresa Ogeay

Colorado Springs,Colorado

Summary

Detail-oriented team player looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Advanced Wireless Rep

Dish
Colorado Springs, CO
06.2022 - 06.2023
  • Answered customer questions about products and services.
  • Worked to meet or exceed the Customer Experience.
  • Delivered energetic responses to customers via chat and by telephone.
  • Promoted product and services of the business.
  • Assisted in research of technical issues for back-office teams.
  • Learned new products and services on a continuing basis.
  • Followed recommendations of Coach on weekly basis during one-on-one meetings.
  • Followed business practices and adhered to compliance policies.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Experience Associate

Conduent Commercial Services
Colorado Springs, Co
01.2017 - 05.2020
  • Inbound Customer Technical Support
  • Collecting Data for Engineering team.
  • Drafted written correspondence and sent information to customers regarding our interaction and next steps.
  • Asked customers questions to determine, verify and solve common problems.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Adhered to established customer satisfaction strategies to support swift issue resolution.

Billing Specialist

Sutherland Global Services
Pittsford, NY
09.2016 - 10.2017
  • Customer Billing Support with daily high volume call flows
  • Programming, Network and Phone Service inquiries and issues
  • Adobe & Skype Chat rooms, Utilized for training and communication
  • Self-motivated due to high volume call flow and tasks.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Processed and verified invoices to secure accuracy of billing information.
  • Identified payment trends and adjusted billing processes accordingly to retain customers.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.

Customer Service And Sales Rep II

Convergys
Cincinnati, OH
01.2015 - 09.2016
  • 100% Commitment to the Protection and Security of Customer information.
  • Technical Support, Billing questions, concerns, and credits if applicable.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Kept detailed records of daily activities through online customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Programming, Network, and Sales.
  • Providing information on products and services by the willingness to learn.
  • Delivered superior customer service to retain existing customers and attract future customers.

Replenishment Associate

Logistics - Target Corporation
Springs, CO
08.2002 - 12.2007
  • Operate POS with 100% accuracy
  • Assist with returns/exchanges.
  • Effectively place overstock into storage locations.
  • Learned duties throughout store, accessible to be utilized throughout store duties and responsibilities upon business needs.
  • Worked effectively, with proficiency.
  • Assisted in correct inventory data for photo lab supplies for no unnecessary loss.
  • Added inventory to shelves, racks, bins and displays according to restocking procedures.
  • Used hand scanners and computer tracking systems to update merchandise locations.
  • Constructed pallets for sales floor and moved items safely using pallet jacks.
  • Created attractive and eye-catching displays and end caps to promote specific stock to customers.
  • Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
  • Created seasonal displays to showcase new and promotional merchandise.
  • Greeted and used service model to meet customers' needs.
  • Added price tags, adjusted signage and built cardboard kits.
  • Used two-way radios to hear incoming messages and provide verbal responses.
  • Performed section resets to match new planograms.
  • Pulled out-of-date, damaged or returned opened items to report to supervisor.
  • Cleaned and organized sales and stock areas.

Education

Occupations

Bloomington J F Kennedy High
1985

Skills

  • Self-sufficient and team oriented
  • Strong attention to detail
  • Computer Knowledge with multi-program usage
  • Highest Quality Customer Suppo
  • Excellent time management
  • Problem solving skills
  • Customer Service and Assistance
  • Customer Accounts Management
  • Credit and Debt Card Processing
  • Professional Relationships
  • Cash Register Systems
  • Customer Implementation
  • Interpersonal Strengths
  • Customer Transactions
  • Customer Relations Skills
  • Engaging with Diverse Customers
  • Strong Communication and Interpersonal Skills
  • Building Customer Loyalty
  • Speech Clarity
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Adaptable and Flexible
  • Team Cooperation
  • Goal-Driven

Timeline

Advanced Wireless Rep

Dish
06.2022 - 06.2023

Customer Experience Associate

Conduent Commercial Services
01.2017 - 05.2020

Billing Specialist

Sutherland Global Services
09.2016 - 10.2017

Customer Service And Sales Rep II

Convergys
01.2015 - 09.2016

Replenishment Associate

Logistics - Target Corporation
08.2002 - 12.2007

Occupations

Bloomington J F Kennedy High

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Teresa Ogeay