Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Oliva

Sulphur,LA

Summary

Dynamic Property Manager with a proven track record at Gemstone Communities, excelling in tenant relations and property inspections. Skilled in optimizing occupancy rates and enhancing tenant satisfaction through effective communication and maintenance coordination. Adept at vendor management, ensuring compliance with fair housing regulations while fostering a positive community environment.

Overview

8
8
years of professional experience

Work History

Property Manager

Gemstone Communities
08.2022 - 09.2025
  • Managed tenant relations, resolving issues to enhance community satisfaction.
  • Coordinated property maintenance schedules, ensuring timely repairs and upkeep.
  • Analyzed market trends to inform pricing strategies and competitive positioning.
  • Fostered partnerships with local vendors, improving service quality and reducing costs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Implemented leasing strategies to optimize occupancy rates for the property.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.

Customer Service Representative

Roto-Rooter
02.2022 - 07.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed service requests using company-specific software to ensure timely responses.
  • Collaborated with technicians to coordinate service appointments and optimize scheduling efficiency.
  • Maintained accurate records of customer interactions, ensuring data integrity in the system.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cross-trained and backed up other customer service managers.

Retail Pricing Coordinator

Stine Lumber
08.2021 - 02.2022
  • Collaborated with merchandising team to optimize product placement and promotional strategies
  • Executed price changes in system, maintaining accuracy across multiple retail locations
  • Maintained an organized work environment, ensuring efficient access to relevant documents and information.
  • Minimized losses due to markdowns by closely monitoring inventory levels and proactively adjusting prices as needed.
  • Played a key role in successful seasonal campaigns by collaborating closely with cross-functional teams on planning, execution, and analysis.
  • Cultivated a culture of continuous improvement, actively seeking feedback from colleagues and customers to identify areas for potential enhancements in pricing strategies and practices.
  • Ensured compliance with company policies, local regulations, and ethical standards relating to retail pricing practices.
  • Supported marketing initiatives through the creation of eye-catching visual displays that showcased featured products and promotions effectively.
  • Improved pricing accuracy by consistently monitoring and updating retail prices.
  • Contributed to a seamless shopping experience by efficiently resolving any price-related issues at the point of sale.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Pro Services Cashier

Lowes Home Improvement Center
02.2018 - 08.2021
  • Managed cash register operations, ensuring accurate cash handling and accountability.
  • Assisted customers with product inquiries, providing knowledgeable recommendations to enhance shopping experience.
  • Trained new team members on checkout procedures and customer service standards.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer complaints promptly, fostering positive relationships and enhancing satisfaction levels.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Improved customer satisfaction by providing efficient and accurate cash handling services.
  • Handled customer inquiries with professionalism, resolving issues and directing them to appropriate resources when needed.
  • Enhanced store reputation by delivering friendly, professional service to customers at the register.
  • Demonstrated adaptability by successfully handling various cashier roles within the Pro Services department depending on business needs.
  • Strengthened customer relations through active listening skills and effective communication of relevant information during transactions.
  • Exceeded expectations in punctuality and attendance, consistently arriving for shifts on time and prepared to work diligently.
  • Processed returns accurately according to company policy, ensuring customer satisfaction while minimizing losses from refunds or exchanges.
  • Participated in store-wide initiatives and meetings to stay informed about company goals, updates, and opportunities for growth within the Pro Services Cashier role.
  • Maintained knowledge of current promotions, policies regarding payment methods, and security practices to provide accurate information to customers.
  • Managed high-pressure situations calmly, resolving any discrepancies or disputes professionally while maintaining excellent customer service standards.
  • Assisted in maintaining a clean and organized checkout area for a pleasant shopping experience.
  • Supported loss prevention efforts by accurately accounting for all cash, checks, and credit card transactions.
  • Trained new cashiers on procedures, company policies, and best practices for exceptional customer service.
  • Utilized strong multitasking abilities to handle multiple responsibilities simultaneously without compromising quality of work or attention to detail.

Education

High School Diploma -

Sulphur High School
Sulphur, LA
05-1992

Skills

  • Property management
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Fair housing compliance
  • Vendor management
  • Multi-family property management
  • Marketing and advertising
  • Maintenance coordination
  • Preparing property agreements
  • Valid Louisiana driver's license
  • Eviction notices
  • Skilled multi-tasker
  • Work order monitoring
  • Customer relations
  • Property showing

Timeline

Property Manager

Gemstone Communities
08.2022 - 09.2025

Customer Service Representative

Roto-Rooter
02.2022 - 07.2022

Retail Pricing Coordinator

Stine Lumber
08.2021 - 02.2022

Pro Services Cashier

Lowes Home Improvement Center
02.2018 - 08.2021

High School Diploma -

Sulphur High School

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Teresa Oliva