Teresa Orla
Tacoma,WA
Summary
Skills:
- Documentation and recordkeeping
- Clerical support
- Microsoft Office Suite
- Mail routing
- Spreadsheet tracking
- Time management
- Paperwork processing
- Typing 78 wpm
Overview
6
6
years of professional experience
Work History
Preschool Teacher
Bright Horizons Early Learning Center
02.2024 - Current
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Utilized creative teaching strategies to engage students in classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed weekly lesson plans and activities to engage children and promote learning.
Administrative Clerk III
Cambia Health Solutions- Regence
10.2021 - 11.2023
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
Customer Service Professional II
Cambia Health Solutions- Regence
06.2019 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
Education
Bachelor of Arts - Community Advocacy And Social Policy
Arizona State University
Tempe, AZ12-2019
Timeline
Preschool Teacher
Bright Horizons Early Learning Center
02.2024 - Current
Administrative Clerk III
Cambia Health Solutions- Regence
10.2021 - 11.2023
Customer Service Professional II
Cambia Health Solutions- Regence
06.2019 - 10.2021
Bachelor of Arts - Community Advocacy And Social Policy
Arizona State University
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