Teresa Owens

• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
• Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
• Lifted materials of varied weights on regular basis.
• Assisted customers by locating items and loading heavy purchases in vehicles.
• Greeted customers and retrieved requested products to drive satisfaction.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Faced products on shelves and displays to meet company policies.
• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change.

• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
• Kept apprised of emerging trends and provided informative customer service to assist in product selection
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
• Assisted customers by finding needed clothing items and checking inventory for items at other locations
• Helped average of 12-20 customers per day by responding to inquiries and locating products
• Completed floor replenishment to guarantee size availability and promote customer satisfaction
• Received and processed cash and credit payments for in-store purchases
• Answered customers' questions and addressed problems and complaints in person and via phone
• Built customer confidence by actively listening to concerns and giving appropriate feedback
• Marked clearance products with updated price tags
• Maintained visually appealing and effective displays for the entire store
• Worked as team member to provide highest level of service to customers
• Attended 2 team meetings each month to voice concerns and offer constructive feedback to others
• Kept the showroom clean and maintained neat, orderly product displays
• Consistently put customers first by handling needs with sense of urgency and compassion

• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Provided onsite training
• Inputted information from customer calls and onsite service visits into the company's system using Microsoft and power point
• Monitored multiple databases to keep track of all company inventory
• Checked inventory for required supplies, including beverages, condiments and fresh produce and made lists for events, and table settings, documenting needed cleaning products
• Prepared and filed financial statements such as balance sheets and income statements
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Planned and executed catering parties
• Successfully led key projects which resulted in successful event parties
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

• Checked inventory for required supplies, including food and beverages and made lists for hostess, documenting needed cleaning products
• Effectively controlled the release of proprietary and confidential information for general client lists
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Led team of hostess to engaged in delivering assistance to customer service department on daily basis
• Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
• Provided outstanding and to assist the organization in achieving its human objectives by helping to assist customers service to new and long-standings by attending closely to concerns and developing solutions
• Compiled data for handling cash transactions , as well as completing quantity reports, checking inventory and maintain the restaurant area to a high standard of cleanliness. Reports to disseminate to staff members, Work to achieving its financial objectives by helping to promote upscale, large ballroom events and management team
• Provided onsite training,

• Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines and trained other waitress's in proper usage
• Designed custom private function and banquet packages to accommodate groups of up to 100, including business dinners, sales presentations, club meetings, weddings and charity events
• Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
• Arranged each place setting attractively and verified all items were clean and free from water spots and chips
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
• Helped to plan and execute parties for more than 250 guests, including coordinating menus and preparing tables
• Helped restaurant staff set up small and large events to coordinate smooth execution
• Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
• Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
• Handled up to $2000 of card and cash transactions daily, accurately keeping payment records and investigating irregularities
• Stayed on top of server availability and table turnover to make accurate decisions about seating locations
• Guided guests to appropriate seating for party size, provided with menus and porper settings
• Explained preparation of various menu items, describing ingredients and cooking methods to customers
• Assisted waitress by taking guests drink orders, food and special meals
• Managed closing duties, including restocking items and reconciling cash drawer
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
• Answered customers' questions about hours, seating, current wait time and other information
• Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
• Placed reservations through phone and email into Microsoft and power point
• Assisted kitchen staff with food counts by determining number of items required for complete service
• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
• Answered phones politely and promptly, accurately recording and confirming reservations
• Completed end-of-day financial paperwork in data base-table restaurant, efficiently using FSDBCO
• Answered front of house phone to inform customers of wait times, take reservations and record to-go orders

Online 3 months course with Coursera recruitment receiving my IBM IT support professional certificate