Teresa Perry
Manson,NC
Summary
Experienced patient support manager with strengths in scheduling coordination, insurance verification, and front desk operations. Known for resolving patient concerns, supporting billing questions, and guiding care teams with professionalism.
Overview
30
30
years of professional experience
Work History
Patient Support Manager
Emergeortho
Durham, NC
02.1997 - Current
- Coordinated scheduling, registration, and referral workflows to enhance patient service delivery at EmergeOrtho.
- Assisted orthopedic clinic services and care coordination through patient support operations.
- Resolved patient concerns, billing questions, and access issues, ensuring high levels of empathy and professionalism.
- Streamlined communication between physicians and healthcare providers regarding patient condition and treatment plan updates.
- Guided front desk staff and reinforced service standards through coaching and daily support.
- Trained staff on policies, documentation, and patient service procedures.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Education
Cosmetology - Cosmetology
Vance Granville
Creedmoor, NC06-1996
High School Diploma -
Southern High
Durham06-1989
Skills
- Scheduling coordination
- Insurance verification
- Patient relations
- Medical billing
- Front desk operations
- Staff training
- Problem solving
- Medical terminology
- Team management
Timeline
Patient Support Manager
Emergeortho
02.1997 - Current
Cosmetology - Cosmetology
Vance Granville
High School Diploma -
Southern High